Kaitlin Wilson
Grand Terrace
Summary
Dedicated cosmetology student with hands-on training in hair styling, coloring, and client consultation. Seeking an opportunity to gain real-world salon experience, support a talented team, and continue developing strong technical, communication, and customer service skills.
Dedicated professional with a strong emphasis on communication and relationship building. Proven ability to provide exceptional customer service and support, ensuring satisfaction and loyalty.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Package Handler
FedEx Ground
Bloomington
10.2018 - Current
- Efficiently load and unload trailers.
- Sort and process packages for correct destination.
- Maintain fast-paced productivity and accuracy.
Call Center Representative
Manheim Auto Auctions
Riverside
01.2023 - 08.2025
- Handle inbound calls and direct customers to appropriate departments.
- Assist customers with claim lookups using VIN numbers.
- Strong phone communication and appointment scheduling skills.
- Managed customer inquiries regarding vehicle auctions and sales processes.
- Assisted clients in understanding auction details and registration requirements.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Cap Team 2 Associate
Walmart
Redlands
07.2016 - 03.2018
- Unloaded shipments, organized stockroom spaces, and stocked shelves.
- Assisted customers on the sales floor.
- Supported department managers with productivity goals.
Education
Cosmetology Program -
Salon Success Academy
Redlands, CAGrand Terrace High School
Grand Terrace, CASkills
- Hair styling
- Coloring
- Shampoo & blow-dry
- Men's & women's cuts
- Client consultation
- Salon setup & sanitation
- Customer service
- Phone communication
- Appointment scheduling
- Braiding
- Rebooking
- Product knowledge
- Safety
- Infection control
- Time management
- Cosmetology techniques
- Relationship building and management
- Hair style recommendations
- Beard trimming
- Styling tools
- Product upselling
- Esthetics
Timeline
Call Center Representative
Manheim Auto Auctions
01.2023 - 08.2025
Package Handler
FedEx Ground
10.2018 - Current
Cap Team 2 Associate
Walmart
07.2016 - 03.2018
Cosmetology Program -
Salon Success Academy
Grand Terrace High School