Jacob Stucker
Delta,CO
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
3
3
years of professional experience
Work History
Service Technician
Professional Document Solutions
01.2023 - Current
- Offer outstanding service to our clients
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Manage call resolve issues to manage customer relations and optimize customer satisfaction
- Perform the full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Truss Laborer
Overholt Truss, Delta CO
04.2021 - 08.2021
- Ensured accurate task completion through careful reading of blueprints, schematics, or other technical documentation as required for specific job duties.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Organized materials, tools, and equipment to supply team members.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Education
Introduction to Information Technology Introduction to Networking -
Sophia Learning LLC
RemoteSome College (No Degree) - Psychology
Oxnard College
Oxnard, CASkills
- Highly motivated and able to lead within a team environment
- Effective time management skills
- Ability to work in a busy environment
- Excellent interpersonal communication skills
- Team-orientated worker and adapts quickly to new situations
Timeline
Service Technician
Professional Document Solutions
01.2023 - Current
Truss Laborer
Overholt Truss, Delta CO
04.2021 - 08.2021
Introduction to Information Technology Introduction to Networking -
Sophia Learning LLC
Some College (No Degree) - Psychology
Oxnard College
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