Kaitlin Young
Zanesville,OH
Summary
As a bank teller and store manager. My strengths include excellent customer service, organizational skills, and financial accuracy. A weakness is sometimes being too detail-oriented. I'm experienced in managing staff, handling transactions, and ensuring operational efficiency. Along with 11 years customer service.
Overview
6
6
years of professional experience
Work History
Bank Teller
Harvest Federal Credit Union
Heath, OH
07.2024 - 10.2025
- Prepared reports on transaction activity for management review.
- Built and maintained client relationships through quality, personalized interactions.
- Opened new checking, savings and lines of credit for customer accounts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Verified amounts and integrity of every check or funds transfer.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed special services for customers, ordering bank cards and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Store Manager
Crenos
Newark, OH
05.2022 - 07.2023
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
Customer Service Representative
Itm Marketing
Coshocton, OH
01.2020 - 01.2023
- Conducted regular follow-up calls with customers regarding loan applications.
- Provided exceptional customer service to ensure satisfaction.
- Engaged in Conversation with customers to understand needs, resolve issues and answer business loan questions.
- Informed Customers about billing procedures, payments, and assistance.
- Led on- and off-site customer support teams across multiple time zones.
Education
High School Diploma -
Ctech-Adult Education
01-2023
Skills
- Financial software
- Data inputting
- Deposit and withdrawal management
- Cash counting
- Patience and empathy
- Asset Management
- Computer Skills
- Microsoft/Excel
- Power Point
- Accurate Financial Reporting
Timeline
Bank Teller
Harvest Federal Credit Union
07.2024 - 10.2025
Store Manager
Crenos
05.2022 - 07.2023
Customer Service Representative
Itm Marketing
01.2020 - 01.2023
High School Diploma -
Ctech-Adult Education
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