Kaitlin Cintron
New York,NY
Summary
Hardworking Account Manager with 3 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
6
6
years of professional experience
Work History
Account Manager
Total Fire Protection
Woodbury , NY
2022.05 - Current
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Filtered emails based on importance and escalated issues to leadership.
- Oversaw multimillion dollar portfolio of accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Recognized security risks to properly handle situations.
Office Administrator
Montefiore Medical Center
Bronx , NY
2020.01 - 2022.05
- Reviewed completed work to verify consistency, quality and conformance.
- Delivered clerical support by handling range of routine and special requirements
- Creating, correcting and modifying birth certificates via eVital Records
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Completed administrative patient intakes with insurance information and mandated forms
- Obtained payments from different departments via SAP and scanned identification and insurance cards.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Office Assistant
Junior’s Cheesecake Restaurant
New York , NY
2017.12 - 2019.12
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Assisted managers with quickly resolving survive – and food-related issues
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Executive Assistant
Primerica
New York , NY
2017.02 - 2018.01
- Reported to the VP and handled a variety of day-to-day tasks
- Organized meetings, travel and filing system while ensuring all team members stay up-to-date on events and initiatives.
Education
Finance
Baruch College
01.2017
Regents Diploma -
Hudson High School for Learning Technologies
06.2016
Skills
- Problem-Solving
- Verbal and Written Communication
- Account Management
- Opportunities Identification
- Customer Service
- Team Training and Motivation
- Compliance Requirements
- Time Management
- Proficient in Microsoft Excel, Word & Outlook as well as Salesforce & Quickbooks
- Cross-Functional Collaboration
- Documentation and Reporting
- Coordinating Paperwork
- Internet Savvy
Timeline
Account Manager
Total Fire Protection
2022.05 - Current
Office Administrator
Montefiore Medical Center
2020.01 - 2022.05
Office Assistant
Junior’s Cheesecake Restaurant
2017.12 - 2019.12
Executive Assistant
Primerica
2017.02 - 2018.01
Finance
Baruch College
Regents Diploma -
Hudson High School for Learning Technologies
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