Kaitlinn Dibner
Cary,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings strong communication skills and proactive approach to problem-solving, ensuring tenant satisfaction and smooth operations. Ready to use and develop interpersonal and administrative skills in Tenant Services Coordinator role.
Overview
8
8
years of professional experience
Work History
Sales Manager/Dining Room Manager
The Capital Grille
01.2022 - Current
- Continued knowledge and role from prior years;
- Manage restaurant shifts, day and night;
- Lead team in providing an exceptionally distinctive guest experience every day;
- Directly manage host team (schedules, training, and shift maintenance);
- Increased restaurant revenue year-to-year through outreach and continued private dining sales;
- Provide an open-door policy for team members for guidance in work and personal issues;
- Maintain all office needs and supplies across the restaurant;
- Work side-by-side with management team to increase the restaurant's efficiency and profitability;
- Maintain relationships with long-standing guests to ensure their continued patronage;
- Create connections with new guests to ensure their continued patronage;
- Delegate tasks to other team members to ensure the best quality of service for guests.
Private Dining Coordinator/Sales Professional
The Capital Grille
08.2018 - 01.2022
- Point of contact for the restaurant;
- In-depth knowledge of contract spaces, requirements, and values;
- Acting sales manager for6 months while manager was on maternity leave;
- Positioned as assistant restaurant manager as needed;
- Assisted high-priority guests (VIPs, celebrities, athletes, politicians, etc.);
- Host team trainer.
Membership & Development Intern
Contemporary Art Museum (CAM)
07.2018 - 08.2018
- Assisted development manager with member lists;
- Arranged grant calendar based on previous years;
- Coordinated events for top museum members.
Event Coordinator
Women's Theatre Festival
03.2018 - 07.2018
- Organized silent auction for tony awards party;
- Gathered and guided volunteers;
- Communicated with marketing director for event promotion;
- Assisted in design of event materials;
- Created online ticket sales platform;
- Provided final event analysis.
Office Manager/Instructor
A Step To Gold International Ballroom
10.2016 - 12.2017
- Created and maintained studio website & project website (Ballroom Dance Mentor);
- Maintained social media platforms & blog for Ballroom Dance Mentor project;
- Researched new and inventive ways to create clientele;
- Designed brochures and other advertising materials;
- Performed office duties on a daily basis;
- Worked as personal assistant to owner;
- Taught new students ballroom basics;
- Assisted instructors in choreography, technique, and level check-outs;
- Partnered in establishing the first bungee fitness classes in the triangle;
- Created and taught BungeeSwing syllabus.
Education
BA - Arts Administration
Elon University
Elon, NC05.2015
Skills
- Exceptional customer service
- Time management
- Personal and team management
- Oral & written communication
- Attention to detail
- Relationship building
- Staff management
- Motivational skills
Timeline
Sales Manager/Dining Room Manager
The Capital Grille
01.2022 - Current
Private Dining Coordinator/Sales Professional
The Capital Grille
08.2018 - 01.2022
Membership & Development Intern
Contemporary Art Museum (CAM)
07.2018 - 08.2018
Event Coordinator
Women's Theatre Festival
03.2018 - 07.2018
Office Manager/Instructor
A Step To Gold International Ballroom
10.2016 - 12.2017
BA - Arts Administration
Elon University
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