Kaitlinn Varner
Newville,PA
Summary
Dynamic Office Manager with proven expertise at KJM Trucking LLC, excelling in organizational skills and customer service. Enhanced team productivity through effective task delegation and streamlined office operations. Skilled in financial reporting and relationship building, ensuring compliance and fostering a positive work environment. Committed to optimizing workflows and achieving operational excellence.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
4
4
years of professional experience
Work History
Office Manager
KJM Trucking LLC
08.2025 - Current
- Managed daily office operations to ensure efficiency and organization.
- Coordinated schedules and meetings for team members and management.
- Assisted in maintaining accurate records and documentation for compliance.
- Implemented filing systems to enhance information retrieval and storage.
- Processed invoices and managed vendor relationships for office supplies.
- Monitored office inventory levels, ensuring timely restocking of essential items.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Head Teller
Members 1st FCU
10.2024 - 02.2025
- Processed member transactions efficiently, ensuring adherence to credit union policies.
- Assisted in training new tellers on operational procedures and customer service standards.
- Maintained accurate cash handling and balanced cash drawer daily for compliance.
- Resolved member inquiries effectively, enhancing overall customer satisfaction.
- Implemented streamlined processes to improve transaction speed and accuracy.
- Collaborated with team members to achieve branch goals and enhance service delivery.
- Monitored daily operations for compliance with regulations and internal controls.
- Provided support during audits by ensuring documentation was thorough and accurate.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
Member Service Representative
Members 1st FCU
07.2023 - 10.2024
- Assisted members with account inquiries, transactions, and service requests to enhance overall satisfaction.
- Processed loan applications and provided guidance on eligibility requirements to streamline approval procedures.
- Educated members on financial products and services, fostering informed decisions for their banking needs.
- Resolved member complaints efficiently by identifying issues and implementing appropriate solutions promptly.
- Utilized CRM software to track member interactions and improve service delivery through detailed documentation.
- Created and maintained detailed database to develop promotional sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Teller Associate
Members 1st FCU
11.2021 - 07.2023
- Assisted customers with transactions, ensuring accuracy and efficiency in cash handling.
- Processed deposits, withdrawals, and payments while maintaining compliance with banking regulations.
- Resolved customer inquiries and complaints to enhance overall satisfaction and loyalty.
- Collaborated with team members to streamline operational procedures and improve service delivery.
- Utilized banking software to manage account information and transaction records effectively.
- Conducted routine audits of cash drawers to ensure accountability and minimize discrepancies.
- Provided training support for new associates on systems and customer service protocols.
- Monitored daily cash flow, identifying trends to optimize branch operations and resource allocation.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to the achievement of branch sales goals through active participation in cross-selling initiatives and promotions.
- Ensured a seamless banking experience for customers through meticulous attention to detail when handling paperwork and account updates.
- Consistently met or exceeded individual performance metrics set forth by management, contributing positively to overall branch success.
Education
High School Diploma -
Big Spring High School
Newville, PASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Team supervision
- Staff training
Timeline
Office Manager
KJM Trucking LLC
08.2025 - Current
Head Teller
Members 1st FCU
10.2024 - 02.2025
Member Service Representative
Members 1st FCU
07.2023 - 10.2024
Teller Associate
Members 1st FCU
11.2021 - 07.2023
High School Diploma -
Big Spring High School