Kaitlin R. Farrell
Lindenhurst,NY
Summary
Hardworking General Manager, skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed with the Desire to bring 12 years of airport experience to employer.
Current General Manager with top-level skills in Airport Management. Likeable personality and customer-focused background coupled with expertise in Security Operations. Ready to tackle new challenges and build success with exciting organization.
Responsible, punctual and productive professional.
Overview
17
17
years of professional experience
Work History
General Manager JFK, LGA & ORD
Jet Way Security & Investigations, LLC.
Jamaica , NY
2010.05 - Current
- Oversee the daily operations of both Jet Way Security & Jet Way Aviation.
- Conduct classroom training for both Check-in agent staff and security agents as new hires.
- Work with affiliated Airlines, hotels and Cargo warehouses ensuring the security is up to TSA and NY Port Authority standards
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Liaison between all customers and the company
- Create and maintain all customer contracts - including annual rate increase notifications.
- Set up daily job requests with both the customer and in house dispatch team .
- Manage the day to day security operations within Terminals 1,2,4 & 8.
- Manage the day to day cargo operations in Building 21, 22,23,66, 76, 77 and 78
- Prepare and update all social media outlets, while marketing to the aviation industry
- Set up and plan all company events and meetings
- Manage a security staff of 600 employees daily
- Complete Payroll & Billing for all accounts weekly
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduce costs, manage schedules and perform risk analysis to improve overall profitability.
- Develop effective business plans to align strategic decisions with long-term objectives.
- Manage budget implementations, employee reviews, training, schedules and contract negotiations.
- Design modern employee recognition program which boosted productivity and improved morale.
- Develop and maintained relationships with customers and airlines through account development.
- Maintained energy and enthusiasm in fast-paced environment.
- Coordinate domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Reading, understanding and interpreting Policies and procedures. Example: PANYNJ Security guard requirements and licensing
- Collaborated with team members to achieve target results
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Office Assistant
Bronxville Field Club
Bronxville , NY
2008.07 - 2010.05
- Plan/arrange all events that took place in the country club
- Greet and assist club members with any and all needs
- Take reservations and create daily floor plans for the restaurant
- Answered over 50 customer phones calls and schedule any/all meetings
- Completed the set/up and break down of all private parties
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
Special Events Associate
Bradley Associates
Larchmont , NY
2007.08 - 2010.05
- Register events with the New York State Charities Bureau
- Work with clients to plan details including seating plans for the events
- Connect with venues and caterers to create event floor plans and monitor the event timelines with staff
- Ensure ample staff for check-in process at each event
- Oversee registration and check in at events
- Prepare and keep updated all social media outlets
- Run events from start date to end date included invitation to thank you notes.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Selected and ordered décor and event materials.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Bachelor of Arts - Mass Communications
05.2010
Skills
- Technical: Proficient in Microsoft Word, Excel, PowerPoint, Valiant( Payroll) and QuickBooks
- General: Strong written and verbal communications, organized, Hardworking, strong leadership and teamwork skills.
- Business Leadership
- Program Optimization
- Hiring and Onboarding
- Originality and Creativity
- Records Organization and Management
- Performance Monitoring and Evaluation
- Client Account Management
- Excellent managerial techniques
Affiliations
KAAMCO Airlines Member
KAAMCO Cargo Member
Timeline
General Manager JFK, LGA & ORD - Jet Way Security & Investigations, LLC.
2010.05 - Current
Office Assistant - Bronxville Field Club
2008.07 - 2010.05
Special Events Associate - Bradley Associates
2007.08 - 2010.05
Iona College - Bachelor of Arts, Mass Communications
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