Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related option. Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Hi, I’m
Kaitlin White
Harriman,TN
Summary
Overview
9
years of professional experience
Work History
Exxon MobilHarriman, TN
Cashier
02.2024 - 09.2024
Job overview
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Humana
Customer Service Representative
01.2023 - 12.2023
Job overview
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Maintained up-to-date knowledge of product and service changes.
- Manage up to 120 calls daily.
Amazon
Customer Support Specialist
06.2022 - 01.2023
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high levels of professionalism at all times.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served customer account and technical needs across 145+ daily calls, consistently meeting productivity and quality targets.
Us Cellular Authorized Agent - Ez Wireless
Sales Agent
05.2019 - 06.2022
Job overview
- Managed largest region for organization from initial contact through to closing and servicing.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Developed and implemented sales strategies to increase profits.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Assisted call-in customers with questions and orders.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated pricing to fit customer budgets and generate maximum gross profit.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 10%.
Commonwealth Senior Living
Housekeeping Room Attendant
04.2017 - 03.2019
Job overview
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Leveraged problem-solving skills to address unexpected challenges quickly without compromising quality of service.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaning 30 rooms daily.
Kid World Daycare
Teaching Assistant
03.2016 - 02.2017
Job overview
- Assisted lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Managed 25 students daily.
Education
Clinton High SchoolClinton, TN
High School Diploma
05.2017
University Overview
Skills
- Administrative Support
- Needs Assessment
- Product Sales
- Calm Under Pressure
- Scheduling and Coordination
- Classroom Computer Maintenance
- Student Health and Safety
- Early Childhood Education
- Classroom Management
- Assignment Grading
- Sales strategy development
- Contract Negotiations
- Sales Development
- Systems and software expertise
- Technical Support
- Customer Service
CPR/Basic First Aid
CPR/Basic First Aid
I became CPR/Basic First Aid certified in August of 2022.
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionTimeline
Cashier
Exxon Mobil
02.2024 - 09.2024
Customer Service Representative
Humana
01.2023 - 12.2023
Customer Support Specialist
Amazon
06.2022 - 01.2023
Sales Agent
Us Cellular Authorized Agent - Ez Wireless
05.2019 - 06.2022
Housekeeping Room Attendant
Commonwealth Senior Living
04.2017 - 03.2019
Teaching Assistant
Kid World Daycare
03.2016 - 02.2017
Clinton High School
High School Diploma
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