Kaitlyn Abbott

• Lead daily operations for compliance functions, including unclaimed property, positive pay, and other accounting processes, ensuring adherence to state and federal regulations.

• Serve as the primary point of contact for cross-functional teams, providing guidance, training, and support to ensure compliance requirements are understood and met.

• Oversee workflow management by delegating tasks, monitoring progress, and ensuring timely completion of high-volume, deadline-driven projects.

• Conduct detailed reconciliations, audits, and process reviews to identify discrepancies, implement corrective actions, and improve accuracy in financial reporting.

• Partner with internal leadership and external financial institutions to resolve complex issues, strengthen controls, and enhance operational efficiency.

• Drive process improvement initiatives by analyzing workflows, recommending solutions, and implementing best practices to reduce risk and increase productivity.

• Processing Payments: Verifying invoices, obtaining necessary approvals, and accurately inputting data into accounting systems like PeopleSoft and Oracle
• Reconciling Accounts: Reconcile general ledger accounts and vendor statements to ensure accuracy and identify any discrepancies
• Resolving Discrepancies: Investigate and resolve issues related to invoices, payments, and other accounting transactions.
• Providing Customer Service: Respond to inquiries from internal departments, CarMax stores, and external customers/ suppliers regarding payment status and other AP-related issues.
• Maintaining Records: Keeping accurate and organized records of all accounts payable activity, including invoices, payments, and reconciliation reports.
• Compliance: Ensure all transactions adhere to CarMax's policies and procedures, as well as relevant accounting regulations and standards.

• Oversight to the daily payment process. Activities include check printing and distribution, reviewing/auditing payment reports for accuracy, ensuring all electronic payment files are sent and received, printing additional required information, and preparing overnight envelopes.
• Research all incoming vendor checks, distribute to appropriate team, scan checks for deposit, deposit checks and complete cash receipts and journal entries to record impacted accounts, and retain checks for appropriate retention period.
• Work closely with the Parcel and Mail Operations group to distribute incoming AP paperwork and partner with other teams to identify proper recipient.
• Review returned CarMax checks, identify trends and partner with appropriate team. Update metrics and communicate volume to management team. Reach out to customers to reunite them with their funds to avoid escheatment to the state.
• Ensure VPA/Odometer robotics process runs to completion daily.
• Work with various resources to resolve discrepancies with daily payment process, trouble shoot any onsite equipment issues and maintain appropriate office supplies for associates in the office.

• 100% on the Iconic Scorecard, 95% overall accuracy
• Out of State Representative
• Prepared paperwork for customers who were registering their vehicles out of state. This included a copious amount of organization with the preparation of documents, titles, and checks for the packet, and continuous, timely follow-up with customers.
• DMV Admin
• Prepare all documents needed to send paperwork to the VA DMV. Ensure all information is correct on pull tickets, title applications, titles, re-assignments, odometer statements and buyers orders.
• Verify fees in DMVCP to ensure all registration and titling fees are accurate and accounted for.
• Transmit vehicles to the VA DMV
• Request and receive checks from the home office
• Business Office Mentor
• Mentored new Business Office Associates, as well as, assist other store departments with Business Office processes and procedures
• Utilize an abundance of CarMax systems including PATH, and doing PATH followup, CMS, DMVCP, COORS, and Order Entry.
• Processes paperwork associated with retail/wholesale automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, processing reassignments, and auditing completed paperwork
• Manages multiple payment types, including receiving and counting money, distributing funds, preparing deposits, and handling of the safe with
• Answer a multi-line phone system, responds to callers’ needs and direct calls as appropriate.
• Acquire payoffs, proper paperwork, and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Maintained high standards of customer service during high-volume, fast-paced operations
• Mastered point-of-service (POS) computer system for automated order taking
• Cross- trained and coordinated scheduling with team members to ensure seamless service
• Resolved complains promptly and professionally
• Communicated clearly and positively with coworkers and management
• Awarded “Employee of the Month” for January 2021