Kaitlyn Adams
Elmira
Summary
Dependable floor manager with hands-on experience supporting daily retail operations in a fast-paced bridal and prom setting. Skilled in balancing customer service, staff support, and appointment coordination while maintaining a polished and organized store environment. Strong ability to step into leadership when needed, assist with conflict resolution, and ensure smooth client experiences during high-traffic periods.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Floor Manager/Sales Consultant
Bonjulies
Horseheads
03.2017 - Current
- Supervised daily operations and ensured adherence to company policies.
- Managed staff schedules and coordinated shifts for optimal coverage.
- Trained new employees on floor management protocols and customer service standards.
- Oversaw inventory levels and coordinated restocking of merchandise as needed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
Education
Associate of Science - General Studies
Corning Community College
Corning, NY 04.2009 - 04.2012
Skills
- Staff supervision
- Inventory management
- Customer service
- Scheduling coordination
- Retail operations
- Social Media Management
- Content Creator
- Visual merchandising
- Problem solving
- Employee relations
- Health and safety
- Floor management
- Patron satisfaction
- Promotions and events
- Employee scheduling
- Customer relations
- Store maintenance
- Verbal and written communication
References
References available upon request.
Timeline
Floor Manager/Sales Consultant
Bonjulies
03.2017 - Current
Associate of Science - General Studies
Corning Community College
04.2009 - 04.2012