Kaitlyn Allen
Kansas City,MO
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Server / Bartender
Wolfepack BBQ
11.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative /Sales and Marketing Representative
Mascot Junction
01.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Photographer
Lifetouch Preschool Portraits
02.2022 - 01.2023
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Developed strong relationships with clients through clear communication and professionalism.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Pet Specialist / Customer Service Representative
Pete And Mac's Pet Resort
10.2020 - 02.2022
- Enhanced customer satisfaction by providing personalized pet care recommendations and product suggestions.
- Developed strong relationships with clients, resulting in increased repeat business and loyalty.
- Maintained a clean and organized store environment, ensuring optimal shopping experiences for customers.
- Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
- Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
- Handled animals safely during grooming appointments or interactions with customers to prevent injuries or accidents.
Education
High School Diploma -
Lees Summit North High School
Lee's Summit, MO05.2019
Skills
- Customer Relationship Building
- Product description
- Cross-selling products and services
- Account Management
- Customer Engagement
- Sales management
- Negotiation
- Needs analysis
Websites
Timeline
Server / Bartender
Wolfepack BBQ
11.2023 - 03.2024
Customer Service Representative /Sales and Marketing Representative
Mascot Junction
01.2023 - 02.2024
Photographer
Lifetouch Preschool Portraits
02.2022 - 01.2023
Pet Specialist / Customer Service Representative
Pete And Mac's Pet Resort
10.2020 - 02.2022
High School Diploma -
Lees Summit North High School
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