Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Allen

Casa Grande,AZ

Summary

Dynamic accounting professional with experience at Corecivic Inc., excelling in invoice processing and customer service. Proven ability to enhance data accuracy and streamline recordkeeping. Recognized for fostering teamwork and resolving client inquiries efficiently, contributing to improved cash flow management and operational success. Adaptable and detail-oriented, committed to continuous improvement.

Overview

16
16
years of professional experience

Work History

Accounting Clerk

Corecivic Inc.
07.2023 - Current
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
  • Data entry

Associate

Firehouse Subs
12.2019 - 06.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Shift Leader

Costa Vida
01.2019 - 12.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Collected, arranged, and input information into database system.
  • Inventory management

Team Member

Subway
08.2017 - 08.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Monitored and verified merchandise for proper prices and labels.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Receptionist

LaSalle RV Park
01.2009 - 02.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Quickbooks and Quicken
  • 10 key
  • Data Entry

Education

High School Diploma -

Bridge Academy
Kalispell, MT
02-2013

Skills

  • Invoice processing
  • Payment processing
  • Clerical support
  • Administrative support
  • Recordkeeping
  • File maintenance
  • Month-end reports
  • Data processing
  • Invoicing
  • Cash flow management
  • Payroll operations

Timeline

Accounting Clerk

Corecivic Inc.
07.2023 - Current

Associate

Firehouse Subs
12.2019 - 06.2020

Shift Leader

Costa Vida
01.2019 - 12.2019

Team Member

Subway
08.2017 - 08.2018

Receptionist

LaSalle RV Park
01.2009 - 02.2018

High School Diploma -

Bridge Academy

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