Kaitlyn Allen
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
ZRS Management
06.2025 - Current
- Assisted in daily operations ensuring efficient property management and resident satisfaction.
- Coordinated leasing activities and maintained accurate records using property management software.
- Developed training materials for new staff enhancing onboarding process and operational consistency.
- Implemented marketing strategies to increase occupancy rates and promote community events.
- Streamlined communication between departments fostering collaboration and improving service delivery.
- Monitored property maintenance requests ensuring timely responses and resolution of issues.
- Analyzed tenant feedback to identify areas for improvement in services provided.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
Preferred Apartment Communities
08.2024 - 06.2025
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Leasing Agent
Preferred Apartment Communities
08.2023 - 08.2024
- Responded promptly to inquiries via phone, email, or in-person to provide accurate information about available units, leasing terms, and rental rates.
- Utilize effective marketing strategies to attract and maintain high occupancy rates.
- Cultivated positive relationships with current tenants to encourage lease renewals and minimize tenant turnover.
- Conducted property tours for prospective tenants, showcasing features and amenities to highlight the property's value proposition.
- Experienced with Entrata.
Teachers Assistant
UCP
06.2023 - 09.2023
- Maintained a positive and inclusive classroom environment.
- Supervised students during classroom activities, transitions, and outdoor playtime to ensure their safety and well-being.
- Provided one-on-one support to students who require additional assistance with classwork or assignments.
Trainer
Chipotle
03.2022 - 03.2023
- Assessed trainees' performance and provided constructive feedback to enhance their skills and knowledge.
- Implemented training strategies to enhance customer service skills, focusing on effective communication and problem-solving.
Education
Associate's Degree -
Valencia College East Campus
Orlando, FL11.2025
Skills
- Organized
- Personable
- Reliable
- Attentive
- Critical Thinker
- Problem Solver
Certification
- Certified EKG Technician
- CPR Certified
Timeline
Assistant Manager
ZRS Management
06.2025 - Current
Assistant Manager
Preferred Apartment Communities
08.2024 - 06.2025
Leasing Agent
Preferred Apartment Communities
08.2023 - 08.2024
Teachers Assistant
UCP
06.2023 - 09.2023
Trainer
Chipotle
03.2022 - 03.2023
Associate's Degree -
Valencia College East Campus