Kaitlyn Anderson
Prospect Park,NJ
Summary
Hardworking Care Specialist with talent for resolving all customer issues involving billing, shipping or product. Organized, effective and always punctual. Demonstrated abilities in handling stressful situations well. Diplomatic Care Specialist with passion for maintaining loyalty and contentment of customers. Experienced handling stress, complaints and referrals. Analytical, adaptable and committed to exceeding customer expectations to build customer loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Services Representative
MTBC
08.2018 - 01.2021
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Insurance Agent
Allstate
03.2016 - 07.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Chat Support Representative
PayPal
02.2013 - 01.2016
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Medical Scribe
High Mountain Eye Care
12.2020 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Retention
CenturyLink
10.2011 - 11.2013
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed new strategies for customer retention activities.
- Evaluated current customer retention strategies and recommended improvements.
Education
Associate Of Business Administration - Communications
Passaic County Community College
Paterson, NJ06.2012
High School Diploma - General
International High School
Paterson, NJ06.2010
Skills
- Software System Skills
- Computer Literate
- Data Entry Expertise
- Active Listening Skills
Timeline
Medical Scribe
High Mountain Eye Care
12.2020 - Current
Patient Services Representative
MTBC
08.2018 - 01.2021
Insurance Agent
Allstate
03.2016 - 07.2018
Chat Support Representative
PayPal
02.2013 - 01.2016
Retention
CenturyLink
10.2011 - 11.2013
Associate Of Business Administration - Communications
Passaic County Community College
High School Diploma - General
International High School
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