Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaitlyn Arce

San Angelo,TX

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Starbucks
San Angelo, TX
03.2024 - Current
  • Maintained a routine of business analysis to assess the business and identify trends to guide activity that enhances the customer experience and grows COSDs
  • Identified critical issues and opportunities to improve the Starbucks Experience through planned observation, reflection, and prioritization
  • Built intentional calendar that addressed all key priorities at an appropriate cadence
  • Planned intentional shoulder-to-shoulder observation time to generate insight, lead change, and support building partner capability to elevate store performance
  • Calendared with flexibility to adjust to unplanned events to support the business as well as the partner and customer experience
  • Planned and customized store communications to align with company priorities including partner, customer, business and Our Mission
  • Collaborated with peers to create an inclusive environment where all partners learn, grow, and achieve goals together
  • Acted as an ambassador for brand and coffee craft to set an inspirational tone for partners and customers in the store and community
  • Ensured partner recognition programs are available and in use at the store
  • Role modeled personal growth and held myself and others accountable for achieving results while living Our Mission
  • Developed talent for the organization and advocates for all partners seeking growth opportunities
  • Celebrated success and addressed performance gaps that partners can improve
  • Fostered an inclusive environment, maximized strengths, and drove innovation
  • Role modeled a learning environment that encouraged continuous improvement and innovative thinking
  • Empowered the team to establish role clarity and a decision-making structure that enabled them to effectively deliver results
  • Supported partners in building confidence to uplift and inspire each other to ensure all team members understand the value they contribute to the team
  • Regularly assessed current and future staffing needs to create effective plans that grew the business and supported partners
  • Held engaging First Sips and was instrumental in the onboarding and training process to ensure partners were successful in their role
  • Leveraged forecasting and reporting data to schedule and build plays to meet the needs of customers, partners, and the community
  • Prepared and communicated the Daily Plan to support partners working together and connecting with every customer throughout all dayparts
  • Built Play Caller capability to follow the plan, coach partners in the moment, and flex the play when necessary to nurture connection in all channels
  • Inspired commitment and celebrated success around order readiness and delivering the Starbucks Experience
  • Developed partners to be their best while holding them accountable for delivering the Starbucks Experience
  • Ensured the store had the appropriate number of certified barista trainers and daypart availabilities to support new partner training
  • Ensured training was consistently planned, communicated, completed, and documented
  • Consistently maintains store organization using pars, schematics, and assessments, and ensured delivery readiness
  • Ensured the store was set to Siren's Eye expectations and adjusted appropriately to store-specific needs
  • Ensured cleanliness and food safety systems were used to keep the store clean, safe, and ready to serve to customers
  • Used tools, resources and adhered to policy to manage and secure cash
  • Completed Operations Assessments to validate compliance with legal and regulatory guidelines
  • Shared key information on the Daily Plan so Play Callers can run effective shifts that enabled the Starbucks Experience

Shift Supervisor

Starbucks
Mililani, HI
08.2022 - 03.2024
  • Promoted an inclusive, positive, and professional environment while providing support so all partners understand the value they contribute to the team.
  • Used communication tools and prepared to ensure baristas on shift have the information they need.
  • Set a positive tone and provided coaching using questions to generate insights.
  • Encouraged teamwork, removed barriers to enable the team to achieve goals, and recognized and celebrated wins.
  • Supported partners to inspire a passion for coffee craft and created a culture of warmth and belonging, where everyone is welcome.
  • Used the daily plan and store communication to provide clear direction to deploy baristas, ensuring routines are being followed and tasks completed to meet customer needs.
  • Challenged self and team to deliver store goals and expected results tied to partner, customer, and business.
  • Maintained inventory standards and practices to ensure store organization, product availability, and food safety standards.
  • Used operational tools and policies to support partner health and safety, business needs, and accurate, secure cash handling.
  • Documented and communicated concerns, incidents, and business impact decisions to next-level leaders.
  • Set the tone for the shift, observed the customer interactions, and identified teachable moments to provide redirection and coaching as needed.
  • Remained composed and used the ACT Model to solve problems and remove barriers to create the Starbucks Experience.
  • Understood how and when to flex the play to support partners and optimize the customer experience.
  • Ensured all partners were following Starbucks policies and procedures to ensure a welcoming and safe environment
  • Encouraged and supported partners to make the right decision to resolve conflicts and meet the customer needs

Regional Manager

HiBlend
Honolulu, HI
02.2021 - 03.2022
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Organized promotional events to generate interest in products or services offered by the company.
  • Conducted regular meetings with store managers to discuss sales performance and provide guidance on improvement tactics.
  • Developed annual budgets for each district within the region.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Hired talented, trainable team members, and drove new business strategies to grow revenues.
  • Aligned procedures and protocols with changing business demands.
  • Controlled shrink through strategic inventory management and loss prevention approaches.
  • Developed and implemented clear policies and procedures across multi-state area.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
  • Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
  • Improved individual location efficiency through effective leadership restructure.
  • Minimized turnover through effective training and employee engagement programs.
  • Managed the staffing, training, and restoration of a new location.

Store Manager

HiBlend
Wahiawa, HI
07.2019 - 06.2021
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Managed daily banking activities such as deposits and withdrawals.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Updated POS system with new products and promotional offers.
  • Developed relationships with suppliers to negotiate better prices.
  • Developed strategies to maximize sales and profitability.
  • Planned special promotions or discounts based on market trends.
  • Performed regular price checks to ensure competitive pricing.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Monitored inventory levels and placed orders to restock shelves.
  • Maintained accurate records of employee performance reviews.
  • Implemented efficient systems for tracking stock movement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Army

US Army
04.2015 - 05.2019
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Redbank Valley High School
New Bethlehem, PA
06-2015

Bachelor of Science - Cell Biology and Anatomy

Arizona State University
Tempe, AZ

Skills

  • Problem-Solving
  • Customer Relations
  • Store Organization
  • Relationship building and management
  • Team Management
  • Attention to Detail
  • Motivational Techniques
  • Upselling and upselling motivation

Accomplishments

  • Partner of the Quarter: 2022, 2023
  • National Honor Society
  • Student Council

Certification

  • Certified Nurse Aide
  • Food Handler and Food Manager Certificates in 4 States

Timeline

Assistant Store Manager

Starbucks
03.2024 - Current

Shift Supervisor

Starbucks
08.2022 - 03.2024

Regional Manager

HiBlend
02.2021 - 03.2022

Store Manager

HiBlend
07.2019 - 06.2021

Army

US Army
04.2015 - 05.2019

High School Diploma -

Redbank Valley High School

Bachelor of Science - Cell Biology and Anatomy

Arizona State University

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Kaitlyn Arce