Kaitlyn Archer

My customer service is one of my best skills I am thrive to help the patient out as much as possible with whatever they may be requesting I always have a positive attitude and a smile on my face I can handle difficult patient in many different situations without getting frustrated Being able to make people feel that they are receiving the service they deserve is a skill that I have and is always a skill needed when working with the public

Patient education is very important because each patient has a different health literacy level I am able to interpret medical information/terms to a patient in a way that they will understand

I am experienced in working with patient medical records I am able to walk patients through filling out medical record release forms and ensure that they know what it means I can obtain records and distribute them however the patient requests them Either a paper copy that they can pick up or have mailed, or sent to another medical office

Documentation is a skill that I practice daily I always document any important patient information weather it be about their insurance, a billing note, or an encounter with the patient I've taken a medical terminology class which makes documenting in medical charts a professional skill of mine

Scheduling appointments meeting all the specifications that each provider has, has been a skill I've acquired over time I make notes for each provider that I work with for their daily schedule I make sure that I schedule patients in the correct amount of time, correct day, and the proper length of time between appointment For example, when scheduling annual physicals, you typically book them a year and a day part

Going along with customer service, is how well I build rapport with patients When patients come in every two weeks for a PT/INR or monthly for an injection, I am able to build a relationship with them because of how often I see them I am great with greeting them by their name when they come in and talking/asking them about whats going on in their life

I am use to a fast paced work environment, making multi-taking one of my greatest skills Not only am I good with juggling multiples tasks but I am also very thorough and always go back and check my work I make reminders/notes to make sure all tasks have been completed correctly I am very organized with my work which makes my multitasking easier to manage

When it comes to meeting deadlines, I am very proficient at my job I tend to get work done early and I avoid procrastinating Getting work done before the deadline, allows time to go back and check over anything to catch any mistakes that may have been made

I have been trained on the EMR system ECW This is the only medical record system I've used I have been working with ECW for 3 years now I am very familiar with how to properly work with it I am also familiar with obtaining Cleveland heart labs for patients receiving in depth cardiovascular tests

Communication is a great skill I've learned well over time from working with many types of people I am great with patient communication as well as co-workers I communicate with my employers as often as possible throughout the work day to ensure that we are always on the same page In the medical field I have learned when to communicate with nurses Communication via phone, message on the EMR system, or in person are necessary with health care providers and nurses I am able to decipher well what information may need to be just a call, message, in person or urgent matter This also goes alone with decision making skills

• Facility Coordinating
• EHR Systems Expertise
• Office Workflow Support
• Reviewing Medical Histories
• Surgery Preparation
• Emergency Surgery
• Surgical Team Assistance
• Insurance Information Collection
• Administrative Duties
• Schedule Coordination
• Updating Charts
• Pre-Operative Review
• Following Up with Patients
• Computer Proficiency

• Documentation Scanning
• Schedule Patients
• Educating Patients
• EHR Software
• Maintain Records
• Accurate Recordkeeping
• Teamwork and Collaboration
• Scheduling Tests and Procedures
• My customer service is one of my best skills I am thrive to help the patient out as much as possible with whatever they may be requesting I always have a positive attitude and a smile on my face I can handle difficult patient in many different situations without getting frustrated Being able to make people feel that they are receiving the service they deserve is a skill that I have and is always a skill needed when working with the public
• Medical Report Preparation
• BLS Certified
• Patient Eligibility Requirements
• Medical Terminology
• Customer Service
• Electronic Recordkeeping
• Medical Office Management
• Patient Services Management
• Patient Scheduling
• Patient Health Information Access
• Patient Appointment Coordination
• Office Coordination
• Regulatory Documentation
• HIPAA