Kaitlyn Arvidson

Scioto Reserve Country Club

05.2022 - Current

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Contributed to team success through effective communication and cooperation with coworkers and management.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Developed rapport with regular patrons to foster sense of community within establishment.
Completed daily side work and opening and closing duties without fail.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Summary