Kaitlyn Askew
Fayetteville
Summary
Experienced in interviewing, hiring, and talent development with a proven track record in candidate evaluation and organizational alignment. Managed end-to-end recruitment for approximately 50 candidates annually, overseeing résumé reviews, interview scheduling, and evaluations. Collaborated effectively with BDC leadership to streamline hiring processes and ensure timely communication. Demonstrated strong organizational and communication skills to enhance candidate experiences and maintain accurate documentation.
Overview
9
9
years of professional experience
Work History
Quality Control Manager & Training Coordinator
Hendrick Automotive Group
Remote
11.2025 - 12.2025
- Led Quality Control operations within the Business Development Center (BDC) for Hendrick Automotive Group.
- Ensured accurate and timely call grading, performance reviews, and adherence to company policies, brand standards, and regulatory requirements.
- Identified training gaps through quality audits and supported continuous improvement initiatives.
- Partnered with leadership to meet quality review and training deadlines.
Senior Business Development Manager / Quality & Tr
Hendrick Automotive Group
Charlotte
06.2022 - 11.2025
- Led business development strategies to drive revenue growth and profitability across multiple luxury dealerships within Hendrick Automotive Group.
- Owned the full interview and hiring lifecycle for approximately 50 candidates annually, including résumé review, interview scheduling, virtual and in-person interviews, candidate evaluation, and final hiring recommendations.
- Prior to promotion, served as a backup interviewer, screening candidates, conducting preliminary interviews, and delivering structured feedback to hiring managers.
- Partnered closely with BDC Director and Assistant Director, providing organized scheduling, candidate insights, and consistent communication throughout the hiring process.
- Utilized strong organizational, analytical, verbal, and written communication skills to deliver clear interview feedback, maintain accurate documentation, and ensure a positive candidate experience.
- Managed, mentored, and developed Business Development Managers and senior team members.
- Collaborated cross-functionally with Service, Sales, and Finance to align goals, resolve escalations, and improve customer experience.
- Successfully resolved complex customer situations through problem-solving, professionalism, and cross-department coordination.
- Drove continuous improvement initiatives through process evaluation, data analysis, and performance coaching.
- Met critical business, hiring, and operational deadlines in a fast-paced environment.
Business Development Team Manager
Hendrick Automotive Group
Charlotte
09.2017 - 07.2022
- Directed daily operations of the Business Development team supporting multiple Hendrick Automotive Group luxury dealerships.
- Improved team performance through coaching, process optimization, and KPI-driven accountability.
- Partnered with dealership leadership to align service goals and customer experience standards.
- Supported interview scheduling, onboarding, and training reinforcement.
Assistant Business Development Team Manager
Hendrick Automotive Group
Charlotte
07.2016 - 08.2017
- Assisted in leading, coaching, and motivating team members to meet dealership objectives.
- Supported scheduling, performance tracking, and training initiatives.
Education
Bachelor of Arts - Health Sciences
Furman University
Greenville05-2014
Skills
Core Strengths
- High-volume interviewing & hiring (50 candidates annually)
- Excellent organizational, analytical, verbal, and written communication skills
- Cross-functional collaboration (Service, Sales, Finance)
- Customer escalation management & resolution
- Continuous improvement & process optimization
- Deadline-driven execution in fast-paced environments
- Recruiting & Scheduling: Workday (employee management, documentation, reporting), internal scheduling systems
- BDC & Dealership Platforms: X-Time, BDC Central, Volley
- Communication & Collaboration: Zoom, Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Document Management: Box, OneDrive, SharePoint
Timeline
Quality Control Manager & Training Coordinator
Hendrick Automotive Group
11.2025 - 12.2025
Senior Business Development Manager / Quality & Tr
Hendrick Automotive Group
06.2022 - 11.2025
Business Development Team Manager
Hendrick Automotive Group
09.2017 - 07.2022
Assistant Business Development Team Manager
Hendrick Automotive Group
07.2016 - 08.2017
Bachelor of Arts - Health Sciences
Furman University