Kaitlyn Ayala
Prescott,AZ
Summary
Detail-oriented business management graduate with a passion for entrepreneurship and a strong foundation in customer service. Experience in managing financial data, strategic planning, and mentoring teams. Committed to delivering outstanding results and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Walmart
01.2024 - Current
- Spearheaded daily operations, ensuring seamless workflow and team coordination.
- Supervise and mentor staff, fostering a culture of accountability and excellence.
- Implement strategic initiatives to enhance customer satisfaction and optimize productivity.
Event Travel Financial Coordinator
Grand Canyon Education
08.2022 - 10.2023
- Efficiently managed financial data, ensuring accurate coding and analysis of charges.
- Conducted weekly bank statement reconciliations and maintained meticulous filing systems.
- Supported event planning logistics, and coordinated travel arrangements and accommodations.
Customer Service Representative
Home Depot
05.2023 - 08.2023
- Provided exceptional customer service, addressing inquires and resolving issues promptly.
- Demonstrated product knowledge and offered personalized assistance to enhance the shopping experience.
- Collaborated with team members to maintain a clean and organized store environment,
Branch Teller
Pacific Western Bank
08.2021 - 07.2022
- Processed customer transactions with precision, maintaining cash drawer balance and accuracy.
- Provided courteous and professional service, both in person and over the phone.
- Executed administrative tasks, including paperwork organization and data entry.
Cook/Store Trainer
In-N-Out Burger
12.2016 - 08.2021
- Consistently delivered high-quality food and exceptional customer service.
- Trained new team members, improving overall performance by 16%.
- Developed training materials and presentations to enhance staff development.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ12.2023
Associate of Arts - Business Administration
Citrus College
Glendora, CA12.2021
Skills
- Remote Team Management
- Industry Expertise
- Workload Management
- Stakeholder Management
- Customer Focus
- Influencing skills
- Succession Planning
- Employee Development
- Schedule Management
- Professionalism
- Time management abilities
- Organizational Skills
Timeline
Team Leader Manager
Walmart
01.2024 - Current
Customer Service Representative
Home Depot
05.2023 - 08.2023
Event Travel Financial Coordinator
Grand Canyon Education
08.2022 - 10.2023
Branch Teller
Pacific Western Bank
08.2021 - 07.2022
Cook/Store Trainer
In-N-Out Burger
12.2016 - 08.2021
Bachelor of Science - Business Management
Grand Canyon University
Associate of Arts - Business Administration
Citrus College
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