Kaitlyn Bailey
Temple Terrace
Summary
Dynamic and dependable professional with extensive experience in customer service at Hershey's. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining accurate cash handling and fostering teamwork, resulting in improved operational efficiency and a welcoming environment for patrons.
Reliable and personable with positive, upbeat attitude. Understands importance of accurate transaction processing and proficient in handling cash and credit transactions. Committed to providing exceptional customer service and ensuring smooth checkout experience.
Overview
4
4
years of professional experience
Work History
Counter Service/Cashier
Hersheys
06.2025 - 12.2025
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Used POS system to enter orders, process payments and issue receipts.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
Counter Service/Cashier
Sweet Frogs
03.2024 - 06.2024
- Collaborated with team members to enhance customer service experiences.
- Adapted to new technologies and software for improved operational efficiency.
- Monitored inventory levels and restocked supplies as needed for seamless operations.
- Contributed to a positive work environment by fostering teamwork and communication skills.
Restaurant Hostess
J-Michaels
07.2023 - 07.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Assisted with menu knowledge to enhance guest dining experience.
- Collaborated with kitchen staff to coordinate timely service delivery.
- Maintained cleanliness and organization of host area for optimal functionality.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Counter Service/Cashier
Mike Thomas
05.2023 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cash drawer accuracy through diligent cash handling practices.
- Supported daily financial reconciliations to ensure transaction integrity.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Learned duties for various positions and provided backup at key times.
Counter Server/Cashier
Mike Thomas
05.2022 - 07.2022
- Provided exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of counter area to ensure a welcoming environment.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Operated point-of-sale system to accurately handle transactions and cash management.
- Collaborated with team members to ensure timely service during peak hours.
- Developed knowledge of food safety standards to maintain compliance in daily operations.
Education
Architecture
University of South Florida
Tampa, FL05-2029
High School Diploma -
J.r Arnold High School
Panama City Beach, FL05-2025
Skills
- Customer service
- Customer satisfaction
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Multitasking Abilities
- Adaptable and flexible
- Creative thinking
- Active listening
- Effective communication
- Money handling
- Merchandise stocking
Timeline
Counter Service/Cashier
Hersheys
06.2025 - 12.2025
Counter Service/Cashier
Sweet Frogs
03.2024 - 06.2024
Restaurant Hostess
J-Michaels
07.2023 - 07.2023
Counter Service/Cashier
Mike Thomas
05.2023 - 06.2023
Counter Server/Cashier
Mike Thomas
05.2022 - 07.2022
Architecture
University of South Florida
High School Diploma -
J.r Arnold High School