Kaitlyn Baker
Pinellas Park,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Catering Server
Banquet Masters
Clearwater, FL
08.2022 - Current
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Informed guests of daily specials and new menu items available for catering services.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Operated cash registers accurately and efficiently when needed.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Followed proper sanitation procedures when handling food items.
- Adhered to company policies concerning guest satisfaction ratings.
- Received payment from customers for catering services rendered.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Stored unused equipment properly between events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Loaded supplies and food into delivery vans and unloaded at events.
- Worked multi-course dinners with pre-plated foods.
- Managed and restocked drink stations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Wrapped silverware efficiently and organized napkins for up to 800 guests.
- Organized delivery and set up in advance for non-perishable items.
Patient Coordinator/Receptionist
Florida Dental Centers
Pinellas Park, FL
06.2016 - 07.2024
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Assisted with the development of efficient office procedures for improved workflow.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Conducted research on health plan benefits to determine eligibility criteria for services.
- Provided education about preventative health measures to promote healthy lifestyles.
Server
Beef eaters
Pinellas park, FL
03.2016 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Customer Service Representative
Contiuum Global Solutions
Pinellas Park, FL
07.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Receptionist/Administrative Assistant
Hector Corzo, M.D
Pinellas Park
04.2020 - 09.2020
- Answering phones, calling in prescriptions, verifying insurance, making appointments, filing and pulling charts, collecting payment
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Administrative Assistant/Receptionist
Accurate Property Management
01.2014 - 07.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
Education
High school diploma -
Dixie Hollins High School
01.2015
Skills
- Medical Scheduling
- Insurance Verification
- Medical Billing
- Microsoft Outlook
- Property Management
- Medical Records
- Medical Office Experience
- Medical Receptionist
- HIPAA
- Medical Terminology
- Medical Coding
- Transcription
- QuickBooks
- Anatomy Knowledge
- ICD-10
- Patient Care
- Handling pressure
- Punctual
- Leadership
- Adaptability
- Strong work ethic
- Critical thinking
- Dining Room Cleaning
- Customer Service
- Customer Engagement
- Dishwashing And Sanitization
- Food And Beverage Pairings
- Multitasking
- Guest And Client Satisfaction
- Arranging Banquet Hall
- Timely Food Delivery
Relocation
- Pinellas Park, FL
- Seminole, FL
- Saint Petersburg, FL
Timeline
Catering Server
Banquet Masters
08.2022 - Current
Customer Service Representative
Contiuum Global Solutions
07.2021 - 06.2022
Receptionist/Administrative Assistant
Hector Corzo, M.D
04.2020 - 09.2020
Patient Coordinator/Receptionist
Florida Dental Centers
06.2016 - 07.2024
Server
Beef eaters
03.2016 - 05.2024
Administrative Assistant/Receptionist
Accurate Property Management
01.2014 - 07.2015
High school diploma -
Dixie Hollins High School
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