Kaitlyn Baker
Crestview,FL
Summary
Dynamic professional dedicated to swiftly adapting to new challenges, with strong problem-solving skills and a proven history of cultivating robust relationships with clients and colleagues. Soon to be CCMA graduate, equipped with excellent research and technical expertise, coupled with a detail-oriented approach that facilitates rapid learning and application of new concepts. Committed to supporting team success and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
Houston, US
01.2017 - 12.2017
- Led, mentored, and trained a team of 10 associates through Point of Sales operations, customer service workshops, ordering, conducting inventory, and general store organization/layout
- Conducted an annual inventory of on-hand items valued at 250k+ with minimal losses
- Compiled, organized, and implemented a complex scheduling system to ensure employees were happy increasing productivity 50 percent
- Planned and executed the placement of goods to provide customers a pleasant shopping experience while simultaneously decreasing excess inventory
- Hosted job employment interviews to ensure proper workplace cohesion and navigated complex social situations effectively
- Built, maintained, and expanded employee and customer relationships to ensure long-term, quality services
Assistant Manager/Lead/Associate
HEB
Texas Locations, US
01.2014 - 12.2017
- Introduction into retail and customer service
- Observed all aspects of the business-customer relationship
- Started working Point of Sales and eventually promoted to other departments as Lead and Assistant Manager
- Maintained close customer interaction to provide helpful services and product recommendation
- Ensured products were in-stock, ordered, and presented pleasantly
- Maintained healthy relationships with customers to provide an enjoyable shopping experience
- Accountable for department inventory; equipment, materials, and products; an 800,000+ dollar value
- Awarded Employee of the Month/Quarter multiple times for customer service excellence
Education
High School Diploma -
Some College (No Degree) - CCMA
Express Training Services
Destin, FLSkills
- Leadership
- Reliable Time Management
- Comprehensive Understanding of Medical Terminology
- Effective Public Speaking
- Customer service
- Versatile Team Player
- Active Listening Skills
- Training and Development
- Analytical Problem Solving
- Technologically proficient software: cashier systems/point of sales, basic computer knowledge
- Retail Management
- Store management experience
- Quick problem solver
- Complex Problem-solving
- Analytical decision-making skills
- Stocking supplies
Certification
- AHA-BLS
Timeline
Store Manager
Dollar General
01.2017 - 12.2017
Assistant Manager/Lead/Associate
HEB
01.2014 - 12.2017
High School Diploma -
Some College (No Degree) - CCMA
Express Training Services
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