Kaitlyn Baker
Elmwood,IL
Summary
Operations professional with significant experience driving customer satisfaction and efficiency improvements. Skilled in process optimization, team leadership, and strategic planning. Strong focus on collaboration and adaptability, ensuring seamless operations and high-quality service delivery. Known for problem-solving abilities and effective communication.
Overview
10
10
years of professional experience
Work History
Operations Manager, Customer Experience
Curo Group
03.2015 - Current
- Streamlined operational processes to enhance efficiency and reduce waste across multiple departments.
- Managed vendor relationships, ensuring compliance with service level agreements and enhancing supply chain reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Associate of Arts - Entrepreneurship
University of Phoenix
Tempe, AZ09-2022
General
Richwoods High School
Peoria, IL05-2012
Skills
- Staff development
- Customer empathy
- Customer acquisition
- Data analytics
- Training programs
- Engagement strategy development
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Operations Manager, Customer Experience
Curo Group
03.2015 - Current
Associate of Arts - Entrepreneurship
University of Phoenix
General
Richwoods High School
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