Helping Others
Kaitlyn Ball
Jacksonville,Fl
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Sought out continuous professional development opportunities to further develop expertise in fast food operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems. Forward-thinking all positions proficient in all operational areas of customer service organizations. Dedicated to enhancing revenue, customer loyalty and team efficiency to grow profits and support long-term business sustainability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Host
Landshark Bar & Grill
Jacksonville Beach, FL
01.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Store Opener
SUBWAY®Restaurants
Lake City, Florida
08.2022 - 10.2022
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Lead Brand Representative
Hollister.Co
Grand Rapids, MI
03.2022 - 08.2022
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Conducted consumer surveys and analyzed purchasing trends.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Worked with team to achieve sales goals for products.
- Maintained accurate records of promotional events and customer interactions.
- Maintained knowledge of current promotions and product features.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Assisted customers with product selection based on individual needs and preferences.
Manager in Training
Mcdonalds Wiseman Llc
Wyoming, MI
08.2020 - 03.2022
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Oversaw activities of 10+ person team completing food safety and cleanliness, disciplining and motivating employees to maximize performance.
- Enhanced supervisory and leadership abilities by working closely with a shift manager.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL 03.2023 - Current
Skills
Reservation coordination
Interests
Painting/Coloring
Gym Excersises
Meditation
Taking my BSL/CPR Healthcare Course
I am looking to further my education and skills in hopes to pursue a job and degree that will further impact helping people.
Timeline
Associate of Arts -
Florida State College At Jacksonville
03.2023 - Current
Host
Landshark Bar & Grill
01.2023 - Current
Store Opener
SUBWAY®Restaurants
08.2022 - 10.2022
Lead Brand Representative
Hollister.Co
03.2022 - 08.2022
Manager in Training
Mcdonalds Wiseman Llc
08.2020 - 03.2022
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