Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaitlyn Batiste

LA

Summary

Dynamic Client Case Manager with a proven track record at Leading Home Care, adept in case documentation and crisis intervention. Excelled in developing comprehensive care plans, enhancing client empowerment, and fostering strong community ties. Demonstrated exceptional organizational skills and a positive attitude, significantly improving client outcomes. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for diverse individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

6
6
years of professional experience

Work History

Client Case Manager

Leading Home Care
01.2024 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Implemented community outreach programs to promote mental health awareness.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Facilitated peer support groups to help clients connect with others.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Conducted home visits to assess clients' home environment and provide support.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Developed and implemented individualized treatment plans for clients.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Monitored clients' progress to adjust treatment plans accordingly.

Sales Associate

Sam's Club, Walmart
09.2018 - 12.2023
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.

Education

Bachelor of Science - Human Development And Family Scient

University of Louisiana At Lafayette
Lafayette, LA
12-2023

Skills

  • Client assessment
  • Budgeting knowledge
  • Case Documentation
  • Client Advocacy
  • Records Management
  • Family Education
  • Case Management
  • Patient support
  • Care Coordination
  • Patient Needs Assessment
  • Staff education and training
  • Crisis Intervention
  • Decision-Making
  • Progress Evaluations
  • Case Planning
  • Annual Case Reviews
  • Positive Attitude
  • Staff Management
  • Email and Telephone Etiquette
  • Client empowerment
  • Home Visits and Inspections
  • Documentation And Reporting
  • Organization and Multitasking
  • Patient Assessment
  • Medical Records Management
  • Regulatory Compliance
  • Discharge Planning
  • Health History Documentation
  • Community Outreach

Languages

Sign Language
Limited Working

Timeline

Client Case Manager

Leading Home Care
01.2024 - Current

Sales Associate

Sam's Club, Walmart
09.2018 - 12.2023

Bachelor of Science - Human Development And Family Scient

University of Louisiana At Lafayette

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Kaitlyn Batiste