KAITLYN BATLINER
St. Charles,MO
Summary
Dynamic leader with a proven track record at Momentus Technologies, adept in change management and fostering cross-functional collaboration. Excelled in enhancing project delivery and customer satisfaction through analytical thinking and relationship building. Achieved streamlined processes and significant efficiency improvements, demonstrating exceptional project management and communication skills.
Overview
10
10
years of professional experience
Work History
Services Sales Consultant
Momentus Technologies (formerly Ungerboeck)
O'Fallon, MO
12.2023 - Current
- Led the Professional Services sales process, including creating and presenting Statements of Work (SOW), positioning services, and advising on solution architecture.
- Collaborated with cross-functional teams (sales, product, engineering, marketing) to align product strategy with customer needs, contributing to go-to-market planning and product roadmaps.
- Facilitated sales enablement and collaborated on promotional materials, ensuring alignment with industry trends and company goals.
- Implemented Zoma scoping software to streamline and optimize the custom scope process, improving efficiency and accuracy.
- Conducted workshops to assess customer requirements, presented solutions, and supported the transition from sales to post-sales for seamless project delivery.
Consulting Lead
Ungerboeck Software International
O’Fallon, MO
10.2021 - 12.2023
- Lead large-scale, complex implementations with strategic clients.
- Serve as a Subject Matter Expert (SME) in Enterprise platform and industry best practices.
- Develop comprehensive product configuration guides and streamlined onboarding strategies to enhance user adoption and experience.
- Refine and optimize delivery methodologies and implementation approaches to ensure efficient and successful project execution.
- Manage and mentor junior consultants on large implementation projects.
- Uphold the responsibilities of a Senior Consultant
Senior Software Consultant
Ungerboeck Software International
O’Fallon, MO
02.2021 - 10.2021
- Partner with the project management to ensure satisfactory customer communication, and understanding of project deliverables and deadlines.
- Gather business requirements of prospective clients to assist the sales team in building proposals and service estimates for implementation.
- Collaborate with the product management team for software enhancements, and determine best practices.
- Uphold the responsibilities of a Consultant.
Software Consultant
Ungerboeck Software International
O’Fallon, MO
11.2017 - 02.2021
- Conduct business process reviews and facilitate customer interviews to gather and document key business requirements.
- Create and maintain project plans, often in coordination with other services departments, to deliver the broad solution.
- Configure and implement Enterprise platform to support customer's business needs.
- Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects.
- Develop business process documentation, training, and presentation materials.
- Lead virtual and onsite training for end users and administrative users.
- Foster strong relationships with clients and internal departments.
Quality Analyst
Ungerboeck Software International
O’Fallon, MO
08.2016 - 11.2017
- Test Enterprise platform software, focusing on the CRM & Sales and Reporting & Communication areas of the system, to guarantee a defect-free experience and fulfill quality standards.
- Identify deficiencies within the system, investigate customer complaints and product issues.
- Develop and execute test plans to assess functionality, reliability, and performance of the product.
- Build strong inter-departmental relationships with product, development, and support teams to communicate quality concerns and collaborate on solutions.
Senior Account Executive
Ricoh USA
Fenton, MO
04.2016 - 08.2016
- Promoted within 12 months for exceptional client relations and leadership skills.
- Cultivate new business and drive sales through customer relationship management software.
- Uphold the responsibilities of an Account Executive.
Account Executive
Ricoh USA
Fenton, MO
07.2015 - 04.2016
- Manage over 250 customer accounts in the small-to-medium business sector.
- Identify customer needs and provide solutions in the form of office equipment and document management software.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Exceed sales goals and qualify for multiple bonuses and sales incentive programs.
Education
Bachelor of Science - Nutritional Sciences, Exercise Physiology
University of Missouri
Columbia, MO05.2015
Skills
- Change management
- Relationship building
- Cross-functional collaboration
- Written and verbal communication
- Presentation skills
- Analytical thinking
- Project management
- Prioritization
References
References available upon request.
Timeline
Services Sales Consultant
Momentus Technologies (formerly Ungerboeck)
12.2023 - Current
Consulting Lead
Ungerboeck Software International
10.2021 - 12.2023
Senior Software Consultant
Ungerboeck Software International
02.2021 - 10.2021
Software Consultant
Ungerboeck Software International
11.2017 - 02.2021
Quality Analyst
Ungerboeck Software International
08.2016 - 11.2017
Senior Account Executive
Ricoh USA
04.2016 - 08.2016
Account Executive
Ricoh USA
07.2015 - 04.2016
Bachelor of Science - Nutritional Sciences, Exercise Physiology
University of Missouri
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