Kaitlyn Battle
Dallas
Summary
Positive role model with a focus on team leadership, personnel support, and building customer relationships. During special sales events, organized, efficient, and capable of handling crowds of over 20. High-energy team player eager to put her skills to work to boost sales and help the company succeed. Customer service and sales goals have been consistently exceeded for 4 years.
Overview
8
8
years of professional experience
Work History
Sales associate
BT Furnishings
11.2021 - Current
- Organized displays and stocked shelves to draw customers' attention to specific items.
- Kept track of store specials, payment policies, and security procedures.
- Helped team members master sales techniques so they could consistently exceed their goals.
- Kept up with current promotions, exchange policies, payment policies, and security procedures.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.
- Used upselling techniques and offered product and service consultations.
- Customers received merchandise recommendations based on their needs and preferences.
- Instructed team members on security risks and loss prevention to help prevent store theft.
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
Customer Service Representative
Swc Group
08.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Cencora
10.2024 - 04.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Nursing assistant
Oxford HealthCare
08.2019 - 12.2020
- Provided care to patients throughout their lives, taking into account aging processes, stages of human development, and culture.
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.
- Used wheelchairs, stretchers, and moveable beds to transport patients to treatment units and operating rooms.
- By keeping areas clean, changing linens, and collecting trash, I was able to prepare rooms for patients and prevent infections.
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
Cashier
Walmart Supercenter
11.2017 - 09.2020
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Was in charge of arranging and stocking cold food merchandise.
Education
Some college (No degree) - undefined
Hinds Community College - Raymond Campus
Raymond, MSHigh School - undefined
Provine High School
Jackson, MS01.2018
Skills
- Supporting ticket sales
- Retail sales
Timeline
Customer Service Representative
Cencora
10.2024 - 04.2025
Customer Service Representative
Swc Group
08.2024 - 06.2025
Sales associate
BT Furnishings
11.2021 - Current
Nursing assistant
Oxford HealthCare
08.2019 - 12.2020
Cashier
Walmart Supercenter
11.2017 - 09.2020
Some college (No degree) - undefined
Hinds Community College - Raymond Campus
High School - undefined
Provine High School
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