Kaitlyn Beavers
Port Richey
Summary
Organized and Service-oriented Non Injury Adjuster skilled in investigating, analyzing, and negotiating complex losses. Dedicated to demonstrate the USAA mission through efficiency, productivity and improving overall member satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NON-INJURY ADJUSTER
USAA
08.2022 - Current
- Investigate, evaluate, and negotiate complex claims presented by or against USAA
- Execute quality first contact timely to determine liability and setting expectations into next steps for members/claimants
- Personal responsibility to apply specific technical principles and procedures in claims processes to stay complaint and reduce risk
- Review and apply the auto claims contract and application of case and state laws and regulations
- Supports team members to resolve concerns and identify when escalation is appropriate
- Review property damage, secure recorded statements, and review police reports to determine extent of liability
Customer Service Representative
Wipro
01.2022 - 07.2022
- Answer inbound calls from existing and prospective customers in a high-volume phone intensive environment regarding student loans
- Assist customers and provide solutions for their student loan needs
- Process applications for new student loans and assist with refunds/payments on existing student loans
- Make outbound calls to customers to resolve complaints on existing student loan accounts and built rapport to retain their business
- Collaborate with my manager and team to brainstorm ideas on how to best assist customers.
Server
ABC Pizza
05.2021 - 11.2021
- Worked in a fast-paced environment greeting customers and finding appropriate seating for their needs
- Served customers daily and built customer relationships with repeat customers
- Assisted with customer concerns over their orders and found solutions to make an overall great customer experience
- Assisted co-workers with their tables/after hours clean-up when needed to show my team player commitment to my job, customers and co-workers.
Education
High School Diploma -
Zephyrhills High School
07.2021
Skills
- Claims Investigation
- Risk Assessment
- Strong Oral and Written Communication Skills
- Empathy and Compassion
- Problem Solving
- Claims Negotiating
- Settlement Management
- Fraud Detection
- Regulatory Compliance
- Conflict Resolution
- Time Management
Accomplishments
- Contributed in resolving the electronic funds payment issue to ensure claims were paid timely.
- High member satisfaction rating for completed claims, expressing gratitude for efficient service.
- Serves as a Team Mentor assisting peers
Certification
Enrolled in the AINS Designation course and will be completed by 11/2024, Following with the AIC Designation and CPCU.
Timeline
NON-INJURY ADJUSTER
USAA
08.2022 - Current
Customer Service Representative
Wipro
01.2022 - 07.2022
Server
ABC Pizza
05.2021 - 11.2021
High School Diploma -
Zephyrhills High School
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