Kaitlyn Bedford
Spencer,NY
Summary
Proven leader in automotive and customer service management, adept at workflow optimization and staff development. At Maguire Chevrolet Cadillac, I spearhead initiatives that significantly enhance efficiency and customer satisfaction. My expertise in insurance claim handling and fostering business relationships has driven substantial growth. Skilled in both employee training and financial management, I excel in creating high-performing teams and improving bottom lines.
Overview
12
12
years of professional experience
Work History
Assistant Body Shop Manager
Maguire Chevrolet Cadillac
2018.12 - Current
- Oversee inventory management, guaranteeing adequate supplies of paint and materials while minimizing waste and excess stock levels.
- Improve employee performance through regular coaching, training, and performance evaluations.
- Collaborate closely with other departments to maintain seamless operations across the entire dealership.
- Promote an inclusive work environment where diverse experiences are valued, fostering collaboration among team members.
- Champion team engagement and morale through regular communication, recognition of achievements, and the organization of team-building events and lunches.
- Implement process improvements that lead to greater efficiency in repair turnaround times without sacrificing quality standards.
- Develop strong partnerships with suppliers, negotiating favorable terms for both pricing and delivery schedules.
- Enhance customer satisfaction by efficiently managing repair orders and providing timely updates on the progress.
- Continuously build strong relationships with insurance companies, leading to faster claim processing and improved customer service.
- Coordinate staff schedules efficiently to accommodate fluctuating workload demands while minimizing overtime costs.
- Increase repeat business by cultivating a reputation for exceptional customer care within the local community.
- Process insurance paperwork and prepared estimates to negotiate insurance settlements.
- Completed several I-CAR trainings and certifications. Continuing my learning and skill levels at every opportunity.
- Upheld a Collision Center management certification since September of 2020.
- Attend Collision Center management trainings every 6 months.
- Oversee a full staff of detailers to ensure quality cleaning of vehicles is maintained throughout sales, service and body shop.
- Assess all Autosaver and Portfolio paint warranty claims. Submit the claims to their respective suppliers and uphold ongoing communication with Frank Vanderpool regarding the claims.
- Implement business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Teacher's Assistant
Henrietta G Lewis
2016.08 - 2018.11
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Sourced and planned state mandated curriculum.
- Assessed students behaviors and emotions to act accordingly. Aiding in intervention situations when needed to ensure the safety of students and staff during outbursts.
- Graded assignments and reported individual progress to guardians.
- Provided instructional support to students unable to attend regular classes.
- Studied and implemented latest information on specific subjects and learning strategies.
- Taught courses under guidance of senior instructors.
- Ran the classroom filling in as the teacher for over a years with of time and curriculum.
Restaurant Manager
Chipotle
2013.01 - 2016.08
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Traveled to several states for trainings.
- Traveled to several states to open new locations from the ground up. Hand selecting employees and training them accordingly to efficiently run locations.
- Upheld Chipotle nationally recognized standards and procedures in 11 corporate locations that were used as model stores and training facilities for upcoming GM's and kitchen managers.
Education
Certification - Advanced Hair Cutting And Coloring
Salon Professional Academy
Buffalo, NY06.2014
High School Diploma -
Starpoint Central High School
Lockport, NY06.2012
Certification - Cosmetology
Orleans Niagara BOCES
Sanborn, NY06.2012
Skills
- Automotive Repair Knowledge
- Employee Training
- Staff Scheduling
- Workflow Optimization
- Insurance Claim Handling
- Staff Training and Development
- Quality Control
- Budgeting and financial management
- Business relationships
- Marketing and Promotions
- Financial Management
- Customer Service Management
Timeline
Assistant Body Shop Manager
Maguire Chevrolet Cadillac
2018.12 - Current
Teacher's Assistant
Henrietta G Lewis
2016.08 - 2018.11
Restaurant Manager
Chipotle
2013.01 - 2016.08
Certification - Advanced Hair Cutting And Coloring
Salon Professional Academy
High School Diploma -
Starpoint Central High School
Certification - Cosmetology
Orleans Niagara BOCES
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