Kaitlyn Bender
Port Saint Lucie,FL
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistently satisfies customers, builds loyalty, and drives retention. Demonstrates excellent judgment in balancing customer, employee, and company goals. Skilled leader and problem-solver with advanced team-building and customer service abilities. Quickly adapts to new roles and makes positive changes to drive company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Carelon
Remote
10.2023 - 01.2024
- Communicate with doctors, nurses, and other healthcare providers to clarify prescription orders and ensure patient safety
- Participate in continuing education and training programs to stay current with pharmacy practices and advancements
- Assist customers and patients with their prescription needs and answer questions about medications
- Verify insurance information and resolve any issues related to prescription coverage.
CEO
Entrepreneurial Venture
08.2022 - 01.2024
- Monitor and manage the eCommerce budget, including marketing spend, operational costs, and revenue
- Oversee the order fulfillment process, including order processing, packaging, and shipping
- Ensure a high level of customer satisfaction by addressing inquiries, complaints, and returns promptly
- Develop and implement long-term eCommerce strategies to achieve business goals.
Claims Customer Service Representative
AT&T
02.2022 - 10.2022
- Responded promptly to customer inquiries via telephone, email, web chat, or other means as needed.
- Verified accuracy of customer data entered into database systems ensuring proper documentation of all transactions.
- Investigated discrepancies between customer's records and company documents to resolve disputes quickly and efficiently.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
Education
Paralegal Certificate
Eastern Illinois University
Charleston, IL12-2021
High School Diploma -
Danville High School
Danville, IL05-2020
Skills
- Financial analysis
- Supply Restocking
- Resolving customer issues
- Strategic planning
- Entrepreneurship
- Logistics
- Data analysis
- Leadership
- Product Management
Websites
Certification
- Paralegal Certification
- Notary
References
Available upon request.
Timeline
Pharmacy Technician
Carelon
10.2023 - 01.2024
CEO
Entrepreneurial Venture
08.2022 - 01.2024
Claims Customer Service Representative
AT&T
02.2022 - 10.2022
Paralegal Certificate
Eastern Illinois University
High School Diploma -
Danville High School
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