Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Benedict

Mansfield,OH

Summary

Proven leader and effective communicator, I excelled at Kay Jewelers by enhancing customer satisfaction and driving sales through innovative merchandising and team training. Mastering both conflict resolution and merchandise display, I consistently met sales targets, showcasing my ability to blend hard and soft skills for impactful results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Ideal Image
12.2019 - 05.2020
  • Solved customer challenges by offering relevant products and services.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Store Manager

Kay Jewlers
10.2016 - 12.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Shift Supervisor

Tim Hortons
05.2014 - 10.2016
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Enforced company policies and regulations with employees.
  • Completed store opening and closing procedures and balanced tills.

Sales Associate

Menards
06.2011 - 05.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Business Administration And Management

Ashland University
Ashland, OH
05-2014

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Cash Register Operation
  • Stocking and Receiving
  • Conflict Resolution
  • Store Opening and Closing
  • Sales Strategies
  • Upselling
  • Merchandise Display

Certification

Certified in Diamontology and a certified gemologist

Certified in food safety with serv safe certificate


Timeline

Sales Associate

Ideal Image
12.2019 - 05.2020

Store Manager

Kay Jewlers
10.2016 - 12.2019

Shift Supervisor

Tim Hortons
05.2014 - 10.2016

Sales Associate

Menards
06.2011 - 05.2014

Bachelor of Science - Business Administration And Management

Ashland University

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Kaitlyn Benedict