Kaitlyn Benfield
Oklahoma City
Summary
Dynamic professional with extensive experience in delivering exceptional customer service and comprehensive administrative support. Strong focus on collaboration and adaptability to evolving needs fosters effective team dynamics and seamless operations. Proficient in managing multi-line phone systems, scheduling appointments, and creating a welcoming environment for clients. Committed to enhancing front desk efficiency and elevating client satisfaction through reliability and organizational skills.
Overview
7
7
years of professional experience
Work History
Caretaker
Christi Fitzgerald
06.2018 - 12.2018
- Provided compassionate assistance with daily living activities, enhancing clients' comfort and well-being.
- Administered medications and monitored health conditions, ensuring adherence to care plans.
- Developed personalized care strategies, fostering positive relationships with clients and families.
- Coordinated transportation for medical appointments, facilitating access to essential healthcare services.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
Receptionist
Hello Gorgeous Boutique and Salon
10.2016 - 06.2018
- Answered Phone, Scheduled appointments, Called to confirm appointments. Responsible for cleaning the boutique and salon area Assisted clients and customers with any needs/fashion and retail.
- Managed front desk operations, ensuring seamless visitor experience and efficient appointment scheduling.
- Trained new reception staff on policies, procedures, and customer service excellence.
- Addressed client inquiries promptly, fostering strong relationships and high satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Direct Support Professional
Easter Seals
06.2014 - 05.2016
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
Childcare Worker
First Presbyterian Church
01.2012 - 03.2015
- Maintain a safe play environment.
- Dress children and change diapers.
- Observe and monitor children's play activities.
Education
B.S. - Clinical Psychology
University of Tennessee
Martin, TN12.2014
Skills
- Highly experienced with working with physically, mentally, and intellectually disabled
- Planning and Research Skills
- Time Management
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Scheduling
- Telephone etiquette
- Data entry
- Verbal and written communication
- Appointment scheduling
Languages
English
Timeline
Caretaker
Christi Fitzgerald
06.2018 - 12.2018
Receptionist
Hello Gorgeous Boutique and Salon
10.2016 - 06.2018
Direct Support Professional
Easter Seals
06.2014 - 05.2016
Childcare Worker
First Presbyterian Church
01.2012 - 03.2015
B.S. - Clinical Psychology
University of Tennessee
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