Kaitlyn Bennett

• Create a culture within your district that fosters the willingness to work, learn and grow, has enthusiasm and diversity
• Motivate, coach and develop a team to create future leaders
• Maintain accurate staffing levels at all times
• Lead and motivate the restaurant team during a shift to ensure that every guest has a memorable, Gold Standard experience
• Deliver high quality, attractive food made according to Smashburger Gold Standards
• Monitor and controls daily food cost
• Manage inventory and ordering processes to ensure an adequate level of product and supplies
• Continue to maintain and build sales for your restaurant
• Follow all Smashburger standard operating procedures and guidelines
• Maintain proper employee records and documentation per company standards and federal, state and local ordinances
• Maintain budget and optimize expenses by managing restaurants P&L on a weekly/monthly bases.
• Follow proper sanitation and cleanliness standards in the restaurant to fulfill health requirements and Smashburger standards

• Assists the GM in the hiring, training and developing hourly team members

• Assists the GM in making timely schedules and appropriate staffing levels in accordance to Smashburger labor matrix

• Assists the GM in ordering inventory and checking in product delivery

• Provides support to the GM in managing shifts, assigning and coaching team members on job duties and performance

• Ensures every guest has a SIZZLING experience

• Delivers high quality, attractive food made according to Smashburger recipes

• Follows proper sanitation and cleanliness standards in the restaurant to fulfill health requirements and Smashburger standards

• Follows all cash handling procedures to minimize all cash shortages. Ensures that cash is deposited into the bank daily

• Foster a safe work environment by following safety guidelines

• Follow all guidelines and procedures as outlined by Smashburger

• Maintaining proper employee records, and documentation per company standards and federal, state and local ordinances

• Liaise with managers to determine training needs and schedule training sessions
• Design effective training programs
• Select and book venues
• Conduct seminars, workshops, individual training sessions etc.
• Prepare educational material such as module summaries, videos etc.
• Support and mentor new employees
• Keep attendance and other records
• Manage training budgets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Manage FSC operational standards daily
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor

• Greeting and acknowledging every guest.
• Maintaining awareness of all menu items and having solid product knowledge.
• Accurately and efficiently processing POS transactions, handling cash, and safeguarding company assets.
• Keeping floors, counters, and dining room clean.
• Delivering food to guests using service behavior standards.
• Trained new employees
• Customer service skills
• Teamwork