Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Bernard

Chicago,IL

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. A student at Indiana University majoring in Data Science, with a minor in Financial Literacy, pursuing a career in Data Analytics. Known for strong focus on teamwork, being versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.


Overview

3
3
years of professional experience

Work History

Server

Third Coast Hospitality
05.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Hostess Trainer

Third Coast Hospitality
06.2024 - 05.2025
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Developed training materials to standardize hostess procedures, ensuring consistency in service.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.

Restaurant Hostess

Third Coast Hospitality
06.2022 - 06.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.

Education

Bachelor of Science - Data Science

Indiana University, Bloomington
Bloomington, IN
05-2028

Skills

  • Customer service
  • Suggestive selling
  • Guest engagement
  • Strong work ethic
  • Microsoft Excel
  • R Studio
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving

Timeline

Server

Third Coast Hospitality
05.2025 - Current

Hostess Trainer

Third Coast Hospitality
06.2024 - 05.2025

Restaurant Hostess

Third Coast Hospitality
06.2022 - 06.2024

Bachelor of Science - Data Science

Indiana University, Bloomington

Similar Profiles

CREATE PROFILE