Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAITLYN BERRIOS

PINE HILL,NJ

Summary

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

4
4
years of professional experience

Work History

MERCH MANAGER

Dollar Tree Stores
Clementon, NJ
06.2024 - Current
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Implemented quality control measures to uphold company standards.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Proposed or approved modifications to project plans.
  • Provided leadership during times of organizational change or crisis situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Created monthly reports for senior management summarizing operational performance metrics.

BDC Agent

Toyota Motor
Runnemede, NJ
12.2023 - 03.2024
  • Disclosed terms of sales with customers and reviewed sales with management.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
  • Scheduled service appointments for customers as needed.
  • Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
  • Updated customer information in the database accurately.
  • Provided detailed information on vehicle features, financing options, warranties, and pricing.
  • Assisted customers in researching and selecting vehicles according to their needs and budget.
  • Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
  • Achieved established sales targets by generating new customer accounts.

CSR

Hit Promotional Products Inc.
Bellmawr, NJ
07.2021 - 11.2022
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Strengthened customer retention by offering discount options.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided customer service support to customers over the phone and by email.
  • Followed up with customers to ensure their satisfaction.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Developed strategies to improve quality of customer service delivery.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Documented all conversations with customers in CRM software according to company standards.
  • Updated databases with new and modified customer data.
  • Excelled in exceeding daily credit card application goals.
  • Assisted in the development of customer service procedures and policies.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Assistant Manager

Target
Voorhees , NJ
12.2020 - 05.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created and managed budgets for travel, training, and team-building activities.
  • Established processes for monitoring customer satisfaction levels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.

Education

High School Diploma -

STERLING HIGH SCHOOL
Somerdale, NJ
06-2018

Skills

  • Marketing
  • Skype
  • Inventory management
  • Cross-functional team management
  • Staff management
  • Documentation and reporting
  • Staff development
  • Employee onboarding
  • Data analysis
  • Customer service
  • Financial management
  • Clear communication
  • Time management
  • Goal setting
  • Conflict resolution
  • Verbal and written communication
  • Networking strategies
  • Performance management
  • Coaching and mentoring
  • Customer relationship management (CRM)

Timeline

MERCH MANAGER

Dollar Tree Stores
06.2024 - Current

BDC Agent

Toyota Motor
12.2023 - 03.2024

CSR

Hit Promotional Products Inc.
07.2021 - 11.2022

Assistant Manager

Target
12.2020 - 05.2021

High School Diploma -

STERLING HIGH SCHOOL

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KAITLYN BERRIOS