Kaitlyn Billings
Jacksonville,FL
Summary
Detail Orienated, Success Driven and Hard working individual with 4+ years Financial experience. Looking to find my lifelong career with a company in which has good leadership and management team. Also with a company that promotes from within.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk- TEMP
Syracuse Housing Authority
Syracuse, NY
11.2023 - 12.2023
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Verified accuracy and completeness of data entry into the database system.
Post Closer-TEMP
Geddes Federal Savings
Solvay, NY
08.2023 - 10.2023
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
- Verified title insurance policies were issued in accordance with loan requirements.
- Maintained files and records of all closed loans.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Conducted quality control reviews on closed loans by identifying errors or omissions which may affect loan eligibility or investor acceptance criteria.
- Monitored post-closing department performance metrics such as turn times, document delivery dates.
Claims Analyst/Document Reviewer-TEMP
RCB Fund Services
Syracuse, NY
05.2023 - 08.2023
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Developed strategies for resolving complex claims issues.
- Verified documents to ensure accuracy of information provided by customers.
- Maintained accurate records of all claim activities in accordance with company policies.
Loan Administrator
Bank Of New York Mellon Corp
Oriskany, NY
09.2021 - 03.2022
- Collaborated with other departments to resolve any discrepancies related to the loan process.
- Updated customer databases with current account information and changes in status.
- Maintained confidentiality of sensitive customer data according to company policies.
- Responded promptly to inquiries from customers or external parties relating to loans.
- Updated client account information and records in company databases.
- Collaborated with company teams to expedite loan approval processes.
Member Service Representative
Special Metals Federal Credit Union
New Hartford, NY
02.2020 - 09.2021
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Verified identity information on new accounts using established procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Assistant Manager- Customer Service
The Liqour Loft
New Hartford, NY
02.2012 - 12.2019
- Assisted in the development of new processes to improve customer service efficiency.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Monitored customer feedback and implemented changes based on those insights.
- Resolved escalated complaints from customers in a timely manner.
Education
High School Diploma -
Whitesboro High School
Marcy, NY06.2011
Skills
- File Management
- Filing and Data Archiving
- Administrative Support Specialist
- Proofreading
- Inbound and Outbound Calling
- Account Updating
- Loan Processing Support
- Customer Service and Assistance
- Log Updating
- Loan Modification
Timeline
Data Entry Clerk- TEMP
Syracuse Housing Authority
11.2023 - 12.2023
Post Closer-TEMP
Geddes Federal Savings
08.2023 - 10.2023
Claims Analyst/Document Reviewer-TEMP
RCB Fund Services
05.2023 - 08.2023
Loan Administrator
Bank Of New York Mellon Corp
09.2021 - 03.2022
Member Service Representative
Special Metals Federal Credit Union
02.2020 - 09.2021
Assistant Manager- Customer Service
The Liqour Loft
02.2012 - 12.2019
High School Diploma -
Whitesboro High School
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