Kaitlyn Booth
Hattiesbyurg,MS
Summary
Versatile and results-oriented professional with a strong background in customer service and housekeeping, notably at Double Tree Hilton. Excelled in guest relations and maintaining high standards of cleanliness, contributing to improved customer satisfaction. Skilled in window cleaning and effective communication, consistently seeking ways to enhance service quality. Demonstrated leadership as a Cashier Team Lead, ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Double Tree Hilton
03.2023 - 10.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier Team Lead
McDonald's
02.2021 - 04.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
Quality Control Inspector
MARJAC
04.2019 - 01.2022
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
Customer Service Representative
Maximus
03.2017 - 01.2019
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
Environmental Services Housekeeper
Forrest General Hospital
07.2014 - 01.2015
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Education
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2014
Skills
- Window Cleaning
- Guest Relations
- Ordering cleaning supplies
- Washing windows
Timeline
Housekeeping Room Attendant
Double Tree Hilton
03.2023 - 10.2024
Cashier Team Lead
McDonald's
02.2021 - 04.2022
Quality Control Inspector
MARJAC
04.2019 - 01.2022
Customer Service Representative
Maximus
03.2017 - 01.2019
Environmental Services Housekeeper
Forrest General Hospital
07.2014 - 01.2015
High School Diploma -
Hattiesburg High School
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