Kaitlyn Bosquez
Houston
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
Work History
REMOTE DATA ANALYST/CODING
CONOCOPHILLIPS SUBSIDIARY
03.2014 - 10.2016
- Produced monthly reports using advanced Excel spreadsheet functions
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Assisted with receptionist duties, file organization and research and development
- Obtained scanned records and uploaded them into the database
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
GENERAL MANAGER
PETCO
11.2011 - 05.2012
- Determine staffing requirements, hire and train new staff, supervise direct reporting staff according to overall company policy
- Apply strategic planning to determine company, department or unit objectives, set employee goals and objectives
- Develop staff to maximize potential, monitor staff performance including performance reviews
- Delegate work duties to staff to attain objectives, allocate use of available resources
- Monitor and assist staff with work progress, evaluate current business processes and systems
- Plan and implement procedures and systems to maximize operating efficiency
- Formulate department/unit policies and practices, co-ordinate financial and budget activities for maximum operational efficiency
- Facilitate the preparation and analysis of reports, review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
- Responsible for the achievement of department/division/unit productivity and quality goals
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
TRAVEL CNA/Advanced CMA
Maxim Healthcare Staffing
05.2011 - 10.2011
- Aides the doctors and nurses in the care of the patient
- Assists the patient in dressing, bathing, or eating
- Collects non-invasive body fluid specimens or gathers vital signs but does not administer intravenous fluid
- Worked in multiple different hospitals on multiple different floors
- Started in med-surge
- Spent a couple years working multiple different hospitals
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
CNA/CMA
REGION NURSING HOME
12.2010 - 05.2011
- Assist 15+ residents each shift with daily living activities, ensuring they're on time for all meals and activities
- Provide social and emotional support to improve residents' morale
- Establish rapport with team members, residents, and families
- Help residents with daily hygiene, including showering; oral and peri care; incontinence care; and minimizing rashes, sores, and soiling
- Support residents with field trips, arts and crafts, music, games, and reading activities
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CUSTOMER SERVICE MANAGER
H-E-B
06.2006 - 11.2010
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Maximizes customer operational performance by providing help desk resources and technical advice
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews
- Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures
- Improves customer service quality results by conducting surveys and studying, evaluating, and redesigning processes and establishing and communicating service metrics and monitoring and analyzing results
- Implements production, productivity, quality, and customer-service standards
- Contributes customer service information and recommendations to strategic plans and reviews
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
Associate of Applied Science - Business Administration And Management
Lone Star Community College
Cypress, TX05-2027
Certified Nursing Assistant -
Faith Health Institute
Sugar land, Texas12-2010
Skills
- Leadership & Team Management
- Strategic Planning
- Decision-Making
- Communication & Interpersonal Skills
- Problem-Solving
- Conflict Resolution
- Project Management
- Delegation & Time Management
- Performance Evaluation
- Adaptability & Flexibility
- Data Collection & Cleaning
- Statistical Analysis
- Excel & Google Sheets (Advanced Functions)
- Predictive Analytics & Machine Learning Basics
- Critical Thinking & Pattern Recognition
- Financial Planning & Budgeting
- Business Strategy Development
- Market Analysis & Competitive Research
- Process Optimization
- Risk Management
- Customer Relationship Management (CRM)
- Sales & Marketing Strategies
- Negotiation & Persuasion
- Supply Chain & Operations Management
- Organizational Development
- Excel functions
- Data analysis
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Time management
- Team leadership
- Decision-making
- Goal setting
- Task delegation
- Staff management
- Strategic planning
- Relationship building
- Operations management
- Shift scheduling
- Policy implementation
- Conflict resolution
- Budget control
- Business administration
- Financial management
- Expense tracking
- Multitasking
- Problem-solving
Timeline
REMOTE DATA ANALYST/CODING
CONOCOPHILLIPS SUBSIDIARY
03.2014 - 10.2016
GENERAL MANAGER
PETCO
11.2011 - 05.2012
TRAVEL CNA/Advanced CMA
Maxim Healthcare Staffing
05.2011 - 10.2011
CNA/CMA
REGION NURSING HOME
12.2010 - 05.2011
CUSTOMER SERVICE MANAGER
H-E-B
06.2006 - 11.2010
Associate of Applied Science - Business Administration And Management
Lone Star Community College
Certified Nursing Assistant -
Faith Health Institute
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