Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Brady

New Castle,PA

Summary

Dynamic medical receptionist with a proven track record at Advanced Rheumatology and Wellness Center, excelling in patient scheduling and HIPAA compliance. Renowned for enhancing patient experiences through compassionate service and effective appointment reminders, significantly reducing no-shows. Strong communicator with expertise in EMR systems, dedicated to supporting healthcare providers and fostering a welcoming environment.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Medical Receptionist

Advanced Rheumatology and Wellness Center
10.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Performed various administrative tasks by filing, copying and faxing documents.

Bakery Clerk

Giant Eagle
10.2018 - 05.2025
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.

Sandwich Artist

Subway
04.2015 - 11.2019
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.

Education

Associate Degree in Medical Office Assistant - Medical Office

Commonwealth Technical Institute
Johnstown, PA
08-2011

High School Diploma -

Spring Grove Jr Sr High School
Spring Grove, PA
06-2009

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Payment collection
  • Reminder calls
  • EMR / EHR
  • Co-payment collection
  • Customer service

Timeline

Medical Receptionist

Advanced Rheumatology and Wellness Center
10.2024 - Current

Bakery Clerk

Giant Eagle
10.2018 - 05.2025

Sandwich Artist

Subway
04.2015 - 11.2019

Associate Degree in Medical Office Assistant - Medical Office

Commonwealth Technical Institute

High School Diploma -

Spring Grove Jr Sr High School

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