Summary
Overview
Work History
Education
Skills
music
Timeline
Generic

Kaitlyn Brand

La Rue,OH

Summary

Proven track record in enhancing customer satisfaction and driving revenue growth at Miesses Herbs, leveraging skills in CRM software and complaint handling. Excelled in fast-paced environments, demonstrating exceptional teamwork and problem-solving abilities. Achieved significant improvements in customer service and sales metrics, showcasing a results-driven approach with a focus on reliability and effective communication. Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Business Customer Service Specialist

Miesses Herbs
01.2017 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Utilized CRM software to track customer interactions, leading to more personalized service experiences.
  • Maintained detailed records of customer interactions, noting trends and areas for potential improvement.
  • Assisted in developing targeted marketing campaigns that effectively engaged business customers and promoted company offerings.
  • Served as a liaison between clients and internal departments, facilitating seamless coordination on various projects.
  • Result by proactively identifying potential issues before they escalated into major problems.
  • Managed a high volume of inbound calls, ensuring timely responses and resolution for business customers.
  • Conducted thorough research to resolve complex customer inquiries, resulting in improved satisfaction rates.
  • Developed strong relationships with key accounts, fostering loyalty and repeat business opportunities.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Handled escalated complaints efficiently, demonstrating empathy and professionalism throughout difficult situations.
  • Collaborated with team members to develop new strategies for improving the overall customer experience.
  • Provided expert guidance on products and services tailored to meet the unique needs of each business client.
  • Delivered exceptional support during the sales process, contributing to increased revenue generation from business clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Manged incoming calls while seamlessly assisting front counter customors and finalizing orders for a high volume of customors at one time.

Assembly Line Worker

Honda
01.2016 - 07.2016
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining clean work environment and adhering to strict quality control standards.
  • Followed outlined specifications to implement assembly plans.
  • Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.

Education

High School Diploma -

Homeschooled
Springfield Oh
05.2014

Some College (No Degree) -

Clark State Community College
Springfield, OH

Skills

    Organization

    Call center experience

    Complaint Handling

    CRM Software

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Time Management

    Attention to Detail

    Multitasking Abilities

    Calm and Professional Under Pressure

    Reliability

    Excellent Communication

    Computer Skills

    Data Entry

music

I love to write and compose music I also enjoy cooking and decorating and reading. 

Timeline

Business Customer Service Specialist

Miesses Herbs
01.2017 - Current

Assembly Line Worker

Honda
01.2016 - 07.2016

High School Diploma -

Homeschooled

Some College (No Degree) -

Clark State Community College

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Kaitlyn Brand