Kaitlyn Brolley

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Managed approximately 6000 customer accounts.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Evaluated customers' potential needs to make appropriate recommendations.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Communicated with approximately 200 clients daily to understand needs and explain product value.

• Completed training before Covid-19 caused layoffs. Handled calling different healthcare providers to schedule patient charts to be sent in to our company for insurance handling.

• Delivered scripted talks to healthcare providers reached via manual and automatic dialing systems.

• Made average of 100 outbound calls per day.

• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Greeted and maintained relationships with regular customers.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Greeted incoming guests and managed accurate seating based on customer desires and server loads.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Exceeded service objectives by applying proven customer service and sales best practices.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Educated customers on promotions to enhance sales.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Checked prices for customers and processed items sold by scanning barcodes.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.