Kaitlyn Brooks
Greensboro,NC
Overview
12
12
years of professional experience
Work History
Application Consultant
Brainlab
10.2020 - Current
- Conduct on-site clinical evaluations with new and existing customers to increase product usage
- Provide onsite consulting, guidance, and assistance to physicians and hospital personnel
- Manage and accommodate installation projects at all phases
- Regularly strategize with the team to ensure success in the territory
- Organize and deliver internal trainings.
Manager
Pal’s Sudden Service
07.2014 - 10.2020
- Lead a team of 7-10 people each shift
- Accommodated breaks + short staffing with an efficiency focused mindset
- Complaint management
- Inventory / ordering supply chain items
- Leadership trainings and workshops
- Sales and business tracking
BMET Intern
Holston Valley Medical Center
08.2019 - 02.2020
- Install, troubleshoot, repair, and calibrate various medical equipment
- Documentation of Preventative Maintenance + Inspections
- Work with 5-person team regarding assignments.
Intern
UPM Pharmaceuticals
07.2017 - 12.2017
- Liaison between manufacturers, vendors, and customers
- Co-led project requesting, filing, and reporting elemental impurities in raw materials used in pharmaceuticals.
Staff
Pal’s Sudden Service
Bristol, TN
08.2012 - 07.2014
- Worked alongside a mid-size team to accurately produce high quality food while maintaining cleanliness
- Emphasis on the customer experience - 'we’re only as good as our last interaction'
- Cash management
- New hire training
Education
Bachelor of Science - Biomedical Engineering
East Tennessee State University
Johnson City, TN08.2020
Skills
- Account Development
- Clinical Support
- Customer Service
- Organization
- Relationship Building
- Staff Training
- Technical Support Troubleshooting
- Territory Management
- Workflow Reference Design
Accomplishments
- Mary Gober Customer Service Training
- Surgery Integrated Platforms
- Effective Onsite Training for Support
Affiliations
- Effective Onsite Customer Training
- Quarterly Reviews
- Universal Air
Timeline
Application Consultant
Brainlab
10.2020 - Current
BMET Intern
Holston Valley Medical Center
08.2019 - 02.2020
Intern
UPM Pharmaceuticals
07.2017 - 12.2017
Manager
Pal’s Sudden Service
07.2014 - 10.2020
Staff
Pal’s Sudden Service
08.2012 - 07.2014
Bachelor of Science - Biomedical Engineering
East Tennessee State University