Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kaitlyn Brooks

Greensboro,NC

Overview

12
12
years of professional experience

Work History

Application Consultant

Brainlab
10.2020 - Current
  • Conduct on-site clinical evaluations with new and existing customers to increase product usage
  • Provide onsite consulting, guidance, and assistance to physicians and hospital personnel
  • Manage and accommodate installation projects at all phases
  • Regularly strategize with the team to ensure success in the territory
  • Organize and deliver internal trainings.

Manager

Pal’s Sudden Service
07.2014 - 10.2020
  • Lead a team of 7-10 people each shift
  • Accommodated breaks + short staffing with an efficiency focused mindset
  • Complaint management
  • Inventory / ordering supply chain items
  • Leadership trainings and workshops
  • Sales and business tracking

BMET Intern

Holston Valley Medical Center
08.2019 - 02.2020
  • Install, troubleshoot, repair, and calibrate various medical equipment
  • Documentation of Preventative Maintenance + Inspections
  • Work with 5-person team regarding assignments.

Intern

UPM Pharmaceuticals
07.2017 - 12.2017
  • Liaison between manufacturers, vendors, and customers
  • Co-led project requesting, filing, and reporting elemental impurities in raw materials used in pharmaceuticals.

Staff

Pal’s Sudden Service
Bristol, TN
08.2012 - 07.2014
  • Worked alongside a mid-size team to accurately produce high quality food while maintaining cleanliness
  • Emphasis on the customer experience - 'we’re only as good as our last interaction'
  • Cash management
  • New hire training

Education

Bachelor of Science - Biomedical Engineering

East Tennessee State University
Johnson City, TN
08.2020

Skills

  • Account Development
  • Clinical Support
  • Customer Service
  • Organization
  • Relationship Building
  • Staff Training
  • Technical Support Troubleshooting
  • Territory Management
  • Workflow Reference Design

Accomplishments

  • Mary Gober Customer Service Training
  • Surgery Integrated Platforms
  • Effective Onsite Training for Support

Affiliations

  • Effective Onsite Customer Training
  • Quarterly Reviews
  • Universal Air

Timeline

Application Consultant

Brainlab
10.2020 - Current

BMET Intern

Holston Valley Medical Center
08.2019 - 02.2020

Intern

UPM Pharmaceuticals
07.2017 - 12.2017

Manager

Pal’s Sudden Service
07.2014 - 10.2020

Staff

Pal’s Sudden Service
08.2012 - 07.2014

Bachelor of Science - Biomedical Engineering

East Tennessee State University

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Kaitlyn Brooks