Kaitlyn Browning
Greenwood,IN
Summary
Quality professional with in-depth expertise in quality analysis. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success.
Overview
12
12
years of professional experience
Work History
Quality Analyst
Maximus - Veterans Evaluation Services
08.2023 - Current
- Review MDE (Medical Disability Examination) requests for consistency with the DBQ as well as grammar and typographical errors.
- Consistently has met quota every month since beginning of employment, often doubling requirements.
- Communicate with the Medical Advisory Board on cases that need additional review, may be outside the scope of the assigned medical provider’s training or expertise, or has presented a problem/issue with the assigned medical provider.
- Worked on specialized team assisting with completion of reworks (kickbacks) that were for previous QA's no longer with the company.
- Worked on a specialized team ensuring reworks (kickbacks) from QA's were second reviewed and ready to be sent to the VA.
- Maintained a quality score below 5%, consistent with requirements.
- Communicate with medical providers and facilitate any necessary corrections to MDE reports and DBQs prior to submission to the VA.
Medical Record Review Utility Analyst
Solarity Health
08.2021 - Current
- Maintains patient confidence by keeping patient records information confidential.
- Index hundreds of pages of scanned medical records and indexes to correct patient and document type.
- Consistently holds a productivity rating of over 120% and quality rating of over 99%.
- Performs QA functions to assure quality of all processed documents.
- Report errors of any records to the appropriate party.
- Remote
Veterans Benefits Assistant
Allen County Veterans Service Commission
02.2017 - 07.2018
- Handled veteran and dependent sensitive information and medical records.
- Assisted veterans in filing for various claims including disability and pension through the Department of Veterans Affairs.
- Reviewed Veterans Affairs claim paperwork such as DBQs and other claim forms.
- Determined veterans eligibility for benefits by looking at their DD-214 and other supporting documentation.
- Compiled, recorded and evaluated personal and financial data to determine eligibility for financial assistance.
- Entered various data in online and offline programs.
- Assisted over 200 veterans and their dependents per month, totaling around 3,600 veterans and dependents during my employment.
Career Development Assistant/Administrative Assistant
United States Navy
06.2013 - 04.2016
- Assisted the Command Career Counselor on managing sailor's careers.
- Managed paper and electronic filing systems, recorded information, managed attendance records, maintained documents.
- Scheduled and confirmed appointments.
- Operated office equipment.
- Completed forms in accordance with Department of Defense procedures.
- Provided administrative assistance to high-ranking enlisted and officers.
- Reviewed instructions and documents for accuracy and corrections.
- Managed personnel files of 115 sailors.
Education
High School Diploma - undefined
Shawnee High School
Lima, OH06.2013
Skills
- Data Entry
- Medical Terminology
- Medical Records
- Time Management
- Remote Work
- HIPAA
- Attention to Detail
- Veterans Affairs
Timeline
Quality Analyst
Maximus - Veterans Evaluation Services
08.2023 - Current
Medical Record Review Utility Analyst
Solarity Health
08.2021 - Current
Veterans Benefits Assistant
Allen County Veterans Service Commission
02.2017 - 07.2018
Career Development Assistant/Administrative Assistant
United States Navy
06.2013 - 04.2016
High School Diploma - undefined
Shawnee High School