Kaitlyn Brush
Mentor,OH
Summary
Detail-oriented team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cash Office Associate
Micro Center
1349 SOM Center Rd, Mayfield Heights, OH 44124
01.2022 - Current
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
- Balanced safe, prepared tills, and prepared up to 10 register bags for next sales date.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Supported colleagues in resolving complex transactions or disputes by providing guidance based on expertise in cash-handling procedures.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Service Advisor
Leikin Motor Companies
38750 Mentor Ave, Willoughby, OH 44094
07.2021 - 11.2021
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Followed up with customers to offer additional support and check resolution satisfaction.
Crew Member
Subway
09.2019 - 06.2021
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Education
High School Diploma -
Mentor High School
Mentor, OH06.2021
Skills
- Report Generation
- Records Management
- Time Management
- Office Equipment Usage
- Adaptability
- Organizational Abilities
- Cash Handling
- Documentation Skills
- Tax Exemptions
- Customer Service
- ID Verification
- Money Handling
- Written and Verbal Communication
Timeline
Cash Office Associate
Micro Center
01.2022 - Current
Service Advisor
Leikin Motor Companies
07.2021 - 11.2021
Crew Member
Subway
09.2019 - 06.2021
High School Diploma -
Mentor High School