Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Bunn

Gilbert,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Escalated Complaints Specialist

DoorDash
11.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Cashier

7-eleven
02.2022 - 09.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Production Worker

Amazon
11.2021 - 02.2022
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Caregiver

Ambience Community Services
06.2021 - 11.2021
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Supervisor

American Express
06.2017 - 06.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Education

GED -

Grayson College
Denison, TX
05.2013

Skills

  • Efficient and Detail-Oriented
  • Root Cause Analysis
  • Call Documentation
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Complaint Response
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Needs Assessment
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Training Junior Team Members
  • Cultural Awareness
  • Proactive Self-Starter
  • Oracle EnterpriseOne
  • Proficiency in Microsoft Office and G Suite
  • Excellent Attention to Detail
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Membership Inquiries and Renewals
  • Administrative and Office Support
  • Collaborative Environments
  • Organizational Systems
  • First-Tier Technical Support
  • Operational Efficiency
  • Microsoft Exchange
  • Document and Records Management
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Policy and Procedure Adherence
  • Call Volume and Quality Metrics

Timeline

Escalated Complaints Specialist

DoorDash
11.2022 - Current

Cashier

7-eleven
02.2022 - 09.2022

Production Worker

Amazon
11.2021 - 02.2022

Caregiver

Ambience Community Services
06.2021 - 11.2021

Supervisor

American Express
06.2017 - 06.2021

GED -

Grayson College

Similar Profiles

CREATE PROFILE
Kaitlyn Bunn