Kaitlyn Burkhart
Deer Creek,IL
Summary
Ambitious, hardworking, and is always willing to learn more about policies and procedures. Keeps an organized work station, free of unnecessary clutter to ensure workplace cohesiveness. Ability to explain reasoning to resolve conflict that may arise.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Jc Screenprinting
01.2023 - Current
- Provided invoices and quotes for potential projects/new and current clientele.
- Worked with several clients per day for incoming projects and assisted until the project was completed.
- Enhanced customer satisfaction by promptly addressing inquiries for new projects and resolving issues with apparel, sizing, etc.
- Escalated critical customer issues to supervisor to avoid lost revenue
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Ordered the correct apparel for each job - had to make sure the SKU#, size and quantity are accurate prior to ordering to avoid returns and reduce expenses.
- Created mockups with logos and apparel to send for approval to clients.
- Ensured accurate decoration method for each item before production- Direct To Film or embroidery, so the client gets exactly what they asked for.
Cashier/Assistant Manager
Runway Party Store
01.2022 - 11.2022
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Increased likelihood of repeat business by building friendly relationships with customers.
Pharmacy Technician
CVS Pharmacy
07.2020 - 12.2021
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Secretary
St. Luke Catholic Church - llinois
09.2019 - 05.2021
- Ordered office supplies to purchase items and maintain appropriate levels.
- Collected mail and packages from the post office to be delivered to specific places within the church.
- Created weekly bulletin consisting of events and maintained yearly calendar with religious events (weddings, baptisms, funeral arrangements).
- Coordinated communications, taking calls, responding to emails and interfacing with clergy and the Priest.
- Arranged the church role calender to ensure services ran smoothly.
- Assisted with the remodeling of the church basement, painted classrooms, closets and worked with vendors for furniture delivery.
Waitress
Monicals
05.2016 - 03.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Some College (No Degree) - English Literature
Eureka College
Eureka, ILJourneyman Welder
MTI - Midwest Technical Institute
East Peoria, ILSkills
- Customer Service
- POS Systems
- Cash Handling
- Call Response and Transfer
- Reliable and Responsible
- Customer Relations
- Honest and Dependable
- Credits and Refunds
- Complaint Resolution
- Detail-Oriented
Hobbies
- Crocheting hats, mittens, blankets
- Road biking
- Kayaking
- Hiking
Education and Training
other,Eureka, IL
Timeline
Customer Service Executive
Jc Screenprinting
01.2023 - Current
Cashier/Assistant Manager
Runway Party Store
01.2022 - 11.2022
Pharmacy Technician
CVS Pharmacy
07.2020 - 12.2021
Secretary
St. Luke Catholic Church - llinois
09.2019 - 05.2021
Waitress
Monicals
05.2016 - 03.2020
Some College (No Degree) - English Literature
Eureka College
Journeyman Welder
MTI - Midwest Technical Institute