Kaitlyn Caggiano
Trenton,NJ
Summary
Results-driven Sales Lead Keyholder known for exceptional productivity and efficient task completion. Specialize in customer relationship management, sales strategy development, and inventory management. Excel in communication, leadership, and problem-solving to enhance team performance and achieve sales targets.
Overview
8
8
years of professional experience
Work History
Sales Lead Keyholder
American Eagle Outfitters, Inc
Palm Beach Gardens, Florida
11.2022 - 07.2024
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Greeted customers and provided assistance with product selection.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers in locating items within the store or online through use of technology resources.
- Maintained a neat, organized, and clean work area throughout the shift.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Key Holder
Salon Centric Warehouse
Hamilton , NJ
05.2020 - 10.2022
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Replenished merchandise displays throughout the store as needed.
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Assistant
D’bella salon
Franklin Park, New Jersey
09.2016 - 10.2020
- Greeted customers, provided them with refreshments, and scheduled appointments.
- Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
- Performed basic chemical services such as coloring, highlights, perms, relaxers under supervision of a licensed stylist.
- Maintained cleanliness of salon by sweeping floors, washing towels, and sanitizing tools
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Education
Esthetician Certificate - Esthetics
Innovate Salon Academy
Plainsboro, NJ12-2018
Cosmetology - Cosmetology
Middlesex County Vocational School East Brunswick
East Brunswick, NJ05-2018
Makeup Essentials Certificate - Make-Up Essentials
Makeup Designory
Howell Township, NJ10-2017
Skills
- Customer Service
- Daily Reporting
- Team Management
- Team member development
- Cash Handling
- Bank Deposits
- Store maintenance
- Workplace Safety
Timeline
Sales Lead Keyholder
American Eagle Outfitters, Inc
11.2022 - 07.2024
Key Holder
Salon Centric Warehouse
05.2020 - 10.2022
Assistant
D’bella salon
09.2016 - 10.2020
Esthetician Certificate - Esthetics
Innovate Salon Academy
Cosmetology - Cosmetology
Middlesex County Vocational School East Brunswick
Makeup Essentials Certificate - Make-Up Essentials
Makeup Designory
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