Kaitlyn Castro
Lompoc,CA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Base Defense Operations Controller
United States Air Force
Vandenberg SFB
06.2021 - Current
- Ensured timely responses to emergencies through effective communication and coordination with various departments.
- Trained personnel in important first response procedures.
- Created daily criminal reports and logs for all incidents and activities occurring during shift.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to
fulfill officer requests.
Instructor
United States Air Force
Vandenberg SFB
01.2023 - 01.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Developed comprehensive lesson plans to facilitate understanding of complex subjects.
Response Force Leader
United States Air Force
Vandenberg SFB
07.2019 - 06.2021
- Performed regular patrolling on protected areas, vital area and gates to monitor nuclear facility security.
- Supervised alarm system and warning systems to detect any unlawful presence in Nuclear Weapon
restricted areas. - Wrote detailed reports of all security breaches and investigations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Bachelors - Social Work
Liberty University
Lynchburg, VA08.2027
No Degree - Criminal Justice
Security Forces Apprentice Course
San Antonio, TX06.2019
High School Diploma -
Cooper High School
Abilene, TX06.2018
Skills
- Documentation and reporting
- Emergency response training
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Relationship building
- First aid and CPR
Timeline
Instructor
United States Air Force
01.2023 - 01.2024
Base Defense Operations Controller
United States Air Force
06.2021 - Current
Response Force Leader
United States Air Force
07.2019 - 06.2021
No Degree - Criminal Justice
Security Forces Apprentice Course
High School Diploma -
Cooper High School
Bachelors - Social Work
Liberty University