Kaitlyn Caudill
Long Beach,MS
Summary
Prompt and driven young adult eager to work hard and progress in the customer service world.
Overview
5
5
years of professional experience
Work History
Banker
Hancock Whitney Bank
Pass Christian, MS
03.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Hancock Whitney Bank
Teller
Bay Saint Louis, MS
08.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Business Office Representative
Memorial Physician Clinics
03.2021 - 08.2022
- Communicate with patients with compassion while keeping medical information private.
- Collaborate with multi-disciplinary staff to improve overall patient care and response times.
- Oversee office inventory by restocking supplies and submitting purchase orders.
- Processed financial documents, contracts, expense reports and invoices.
- Scan incoming documents.
- Pull patient records and transferred information to appropriate parties.
Customer Service Representative
Farm Bureau
12.2019 - 02.2021
- Attend training to enhance knowledge and credentials.
- Navigated computer systems to look up customer information and update policies.
- Answered questions and informed customers of current sales and promotions.
- Engaged customers proactive strategies to understand needs and develop successful solutions.
- Processed customer payments and set up payment plans.
Education
High School Diploma - undefined
Long Beach Senior High School
Long Beach05.2015
Skills
- Computer Skills
- Fast Learner
- Reliable
- Prompt
- Professional
Timeline
Banker
Hancock Whitney Bank
03.2024 - Current
Hancock Whitney Bank
Teller
08.2023 - 03.2024
Business Office Representative
Memorial Physician Clinics
03.2021 - 08.2022
Customer Service Representative
Farm Bureau
12.2019 - 02.2021
High School Diploma - undefined
Long Beach Senior High School