Kaitlyn Chacon
Knoxville,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Cashier
The Fresh Market
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceptional problem solving skills to accommodate the customers needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Curbside Shopper
Whole Food Market
08.2020 - 10.2022
- Assisted store management in maintaining optimal inventory levels for popular items, ensuring timely restocking.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Education
College of The Canyons
Valencia, CABachelor of Science - Forensic Science
The University of Tennessee - Knoxville
Knoxville, TN05.2025
Skills
- Product Recommendations
- Customer Service
- Customer Needs Assessment
- Cash Register Operation
- ID Verification
- Cash Handling
- Cleaning and Sanitizing
- Order Packaging
- Order Taking
- Work Ethic and Integrity
- Attention to Detail
- Organizational Abilities
Languages
Spanish
Limited Working
Timeline
Cashier
The Fresh Market
08.2023 - Current
Curbside Shopper
Whole Food Market
08.2020 - 10.2022
College of The Canyons
Bachelor of Science - Forensic Science
The University of Tennessee - Knoxville